Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. When should I open a case? The "Report an item not received or not as described" form appears. Non-delivery cases include when: There is no proof that the item was shipped to the buyer. An item was sent to an address that is not on the Etsy receipt. A buyer can open a case for non-delivery or an item being not as described. How long does the seller have to respond to a case? A not-as-described case: The item you receive is considerably different from the seller’s listing description and photos, or you didn’t receive all the items you ordered. Item Not Received (INR). If your item does not arrive at all, file a claim in the time period for the service you used. If your item arrives damaged or is missing contents, you may file a claim immediately but must file no later than 60 days after the mailing date. Lost Mail or Package. You purchased a specific quantity of an item but received the wrong amount. Example: You purchased five pairs of fuzzy dice and only received four. Using the Unpaid Item Assistant To save time and effort in resolving unpaid items, use the Unpaid Item Assistant, which allows eBay to automatically open and close cases … No need to logout, takes 2min to receive. If you don't receive an item you purchased, or if it's not as described, you can use the Resolution Center to resolve your problem. If your item has arrived, and you want to return it for a refund, you'll need to cancel your item not received case and open a return request. If you get to the Resolution Center from your item listing, your item number is already filled in. The item was damaged en route to its destination. If you have a problem with a purchase, your first step is to open a case with the seller to resolve the problem. After this, eBay will step in. Significantly Not As Described (SNAD). In this type of claim, the buyer is stating the item they received is significantly different than they expected, based on the seller’s description. A non-delivery occurs when a buyer places an order but does not receive the item. Be sure to close cases within 36 days, or eBay will automatically close the case and you will not receive the final fee credit. For example, Priority Mail Express comes with a money-back guarantee, and you can request the refund. To file for a refund in the case of a package not delivered, you need to provide a proof of purchase. Non-Delivery. If you haven't receive it yet, clean your received mail side "max is 30 letter received", and do a request item delivery at … In the case, you had booked your mail item with a service that offers a money-back guarantee then only you will be able to request a refund. Learn more about transaction eligibility for cases. In most of cases, we cover the purchase price plus original shipping. For example, if the listing ended on 5 October at 11.15 am, you can open the case from 11.15am on 7 October. Top Takeaway If you haven't received your item, let the seller know within 30 days of the estimated delivery date. How PayPal WorksWhat you can do with a personal account; Pay OnlineOnline payments without borders; Transfer & Collect MoneySend money to your friends or start collecting money; Get the PayPal AppManage your account on your mobile; Pay with CreditAdd a credit limit to your PayPal account; Search for DealsPay with PayPal and save money The item is missing parts or features, and this was not disclosed. Example: The listing said batteries included, but they weren’t. Contact the seller directly for any other problems with your order. In this case, the buyer is claiming they ordered and paid for an item but didn’t receive it. If you paid for the item using PayPal, you have up to 45 days from the purchase date to open a case. 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