Insights. Hotel Front Desk Secrets: 9 Ways to Improve Your Stay. For big groups, it’s essential to assign a point person to greet event planners and organizers on their arrival day. While front desk employees are not salespeople, they should be able to promote specific hotel services and offer suggestions. share this article. Four Ways to Improve Efficiency in Front Desk and Administrative Workflows When emergencies hit and you have found your practice is understaffed, it is easy for things to fall behind. With an improved process for cleansing hotel restaurants in place, chefs and the entire kitchen team can focus on delivering the dream diners crave – an impeccably prepared meal that inspires the palate. There are days when our hotels are extremely busy and often stressful, especially during peak seasons. Imagine a front desk agent losing his or her bearings during these times. However, if your staff is cross-trained it is much easier for your practice to run smoothly. To which I reply, "We beleaguered, nickel-and-dimed hotel … Explore 8 new ways to improve the hotel check-in process 1. Samantha Shankman, Skift - Mar 12, 2015 6:00 am. Friendly and personal interactions shouldn’t just be reserved for the conversation between guests and front desk staff. Instead, visitors sit in a modern lounge area with snacks and drinks, and the hotel staff members check them in. One of the ways to incorporate technology into the hotel check-in process is to allow for remote check-in. Remote check-in can be web-based or through a dedicated mobile app. 10 Ways to Boost Productivity for Efficient Hotel Management By trivago Business Blog 3. Skift Take. Your front office is likely the first aspect of your business that clients will interact with, and that first impression is priceless as your relationship grows. May 2018 5 Comments. Hotel front desk software is part of a property management module (PMS) and is designed to facilitate the management of guests with regard to check-in-check-out, reservations and billing, and in room management. promoveo-technology.com. Hence, communication within and out of front office department needs to be vibrant and positive. promoveo-technology.com. This can be quite difficult, especially for B&B operators with minimal staff. Achieving your ADR targets has become immensely difficult in the face of rooms over-supply in today's hyper-competitive hospitality market. Be my guest: 7 ways to improve service ... For example, if you have a front desk clerk who is unable to address a minor customer complaint about a customer’s bill without bringing in management, the resulting slowdown in service and compromised operational efficiency can have a disproportionately large impact and result in an encounter that creates more than one frustrated customer. As the front office is responsible to sell the hotel accommodations, it is a major driving force for generating revenue. Quotes By Emotions . Automate daily tasks to keep teams focused on … But it can be difficult to turn front-desk associates from order takers to sales makers in a position that often has high turnover. 1. Hoteliers and property managers should be especially conscious of their property’s wasteful practices. Introduction. If you need help implementing the techniques above, don’t be afraid to give us a shout. Your hotel’s profitability directly correlates to the guest experience and customer service you provide. Focus on … How to make it happen. Best of all, it allows guests to browse and book their room of choice. People in guest services, therefore, need to be comfortable promoting products and services. Obviously, to offer flexible guest arrival and guest departure times, you need to adjust your own administrative schedule. Complete the short form to get your complimentary guide. It is important for hotel front desk performers today to understand that the nature of a customer relationship started long before they show up at the front desk. There are multiple ways to increase hotel revenue during low occupancy and from these we’ve handpicked some that can be easily implemented. Providing a high-quality guest experience via first-rate hotel management takes time and dedication. When you are working at a front desk in a hotel, interpersonal skills are crucial to succeeding. A lot of these gadgets have real value, but arguably, the easiest and cheapest way to enhance the experience is to have better communication with your guests. Different types of properties use their receptions differently but there are a few things every business can do to improve. If you’re a hotelier, you’re in the business of serving others. Quotes. The front desk can be a hotel’s weakest link or strongest source of sales generation. This will improve the hotel’s processes and keep things running smoothly, while catering to every type of guest. Personalize the experience for groups . You need to ground your actions in raw results and data. In ways both big and small, your team relies on customers to make ends meet. They might also encourage guests to purchase more luxurious and expensive rooms, if their goals and budget would be better served. Ever wondered what the person at the front desk is really thinking when checking you into a hotel? There’s your glimpse of the big picture, along with 18 ways to get more bookings and boost your hotel’s bottom line. Ways to improve your hotel’s productivity. Front office communication with other departments can make or break the guests’ stay at the hotel. 1 min. Every staff member in your hotel must work to the same standards and be willing to field enquiries or engage in small talk at all times, whether it’s a waiter or a cleaner. Importance of Front Office Communication. As a hotelier, you’re familiar with the high costs of utilities. Some luxury boutique hotels have removed the physical front desk counter altogether. You must always greet guests with a smile, and try to anticipate their needs by being attentive. Saved from mix.com. Driving revenue at a hotel starts with the heart of the property: the front line. Explore. If it’s a success, it might be time to do this permanently. The hotel industry is one that requires balancing the needs of your customers and balancing the needs of your labor budget. Improving Front Desk Service. First up, what are the main responsibilities of a hotel front office? Converting from paper forms to hotel audit software will improve your hotel operations in four ways: Automate daily tasks to keep teams focused on your standards; Streamline housekeeping and hotel maintenance processes; Create an efficient issue management processes; Empower teams to easily make decisions to drive business improvement . Words Hurt Quotes.. If you are looking for hotel revenue generating ideas when occupancy level is low, this article is for you. It is also very important that you know your hotel's safety protocols so you can handle stressful and/or threatening situations. For restaurateurs, your customer's first impression occurs at your front desk - the place where they receive their first taste of your service. The important aspects of a front desk performer are to listen, care and connect in ways that add new value to the customer relationship. Marriott unveiled a new ad campaign this week that encourages consumers to "Travel Brilliantly." For an extra challenge, be inspired by team-focused hoteliers who implemented a “Beat the System” challenge, where the front office and F&B teams competed against the hotel’s pre-stay upselling tool. In this guide we explore 5 Ways in which your Reservations and Front Desk teams can drive ADR performance. For example, allow a front desk agent to change a guest’s reservations or … Hotels are frequently told how the latest tech tool will improve the guest experience. This enables your property to leave the check-in process to the guest. Your hotel experience is improved when you, by the touch of a button, can close the blinds or press a button to let the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. It’s necessary to have housekeeping procedures in place, but it’s equally imperative to be open to improving operations. 1. And, technology is indeed making it simple everyday. Remember, the customer experience starts long before a guest even arrives at your hotel and it doesn’t end when they leave. 4 ways to build a smart front desk for hotel owners to simplify a hotel’s check-in and checkout process: The use of sophisticated technologies can help hotel owners elevate every aspect of guest experience. Your mom was right: you only get one chance to make a first impression.. That's why it's so important to make it a good one. And the only way to do that is to test and improve your concepts over time. 10 Ways to increase productivity. Your hotel experience is improved when you, by the touch of a button, can close the [...] blinds or press a button to let [...] the concierge know that you need a taxi in 5 minutes or the front desk to prepare your bill. While hotels spend tons of money on marketing themselves and their brand, they forget the basic requirement to attract and retain customers is through outstanding customer service. Hotel front desk secrets: 9 ways to improve your stay. Hotel Guest Experience and Customer Service. Although CEOs … Another simple way to improve front office efficiency is through automatic appointment reminders. Imagine a front desk agent losing his or her bearings during these times. #4 – Think Creatively for Enhanced Cleanliness . 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