1. Thursday May 21st the buyer requested a return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen. Always try to avoid a return. An item may not be just what the buyer wanted, or it might be the wrong size. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. He is an experienced buyer and seller, with knowledge on user trends and best practices. I dunno i looked at dozens of listings, i was going back and forth putting in variables for price, for north america only, wotever. It could be an easy fix. eBay Money Back Guarantee policy. Can a buyer charge a refund for no reason at all? hi Guys! If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Okay, so I donât mess this up and I do everything to perfection so I donât get an AZ ding, how do I handle a situation where a buyer wants a ârefundâ but hasnât done a return request. Illegitimate feedback. Now I don’t. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. If you canât resolve the buyerâs issue, or disagree with their reasons for opening a return, you can ask eBay to help. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. Select your reason for the return. Is an eBay Restocking Fee Good or Bad for Business? Any reason is acceptable on Amazon or no reason. He said that it is not in the condition advertised on the auction. I'm a bit annoyed because people just assume they can change their mind! I never indicated that it was lined with down. The item in question is a fake Fjallraven Kanken Backpack (forest green with bright saturated red strap). on â11-02-2017 07:05 PM. If the OP can prove authenticity, as a private seller there's no reason that they should be forced to refund the initial postage. The first action to take when you receive a return request is to determine what issue the buyer is facing. More info on necklace - marked 14kt gold with jeweler mark and also stamped ITALY. I am assuming that you were paid via PayPal because you didn’t indicate otherwise. How to Handle eBay Return and Refund Requests, Returns on eBay May End Up Costing MoneyâAlways Read Seller Policies, Tips on How eBay Sellers Can Prevent Returns on Their Items, How to Handle Open Cases and Refunds Correctly, Here's What You Can Do to Collect Money When an eBay Buyer Doesn't Pay, What Every eBay User Should Know About Refunds and Exchanges, How Sellers Can Avoid Problem Buyers and Bad Situations on eBay. Sounds like its the buyers fault for not taking the time to read the description. One way to do this is to offer the buyer a partial refund. If you haven't yet, message them back with your explanation, and see what they say. The Balance Small Business uses cookies to provide you with a great user experience. Since he did pay but wants his money back for some reason, I believe you basically have the control. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. eBay refunded him his money and only responded to my emails of complaint with some stupid canned messages. Received notice from paypal that my money had been refunded. Once you've started a return, you can check on the status of your request at any time. eBay's Money-Back Guarantee really works. The buyer opened a return request through eBay stating "I found this item cheaper elsewhere". If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. somehow i got soemthing that I specifically did not want. Amazon allows up to 30 days for a refund for any or no reason at all. It depends on the cost of the item. How they respond depends on the reason for your return. Unlike a traditional store, however, there is no “customer service counter” or “refunds and exchanges” counter on eBay. Buyer wants refund on a "No returns accepted" item, not sure what to do. It depends on the cost of the item. Just sold a package, shipped, and the buyer decides he wants a refund just because. Ebay sided with the buyer of course. If the item is damaged, faulty, or doesn't match the listing description, they're covered by the eBay Money Back Guarantee, and you'll have to refund … What happens after you've started a return. If the buyer wants to return an item to you, your options for responding depend on why they want to send it back. Should I give her the partial refund or refund the whole amount. If a buyer wants to shop online for clothing, they need to keep in mind that sometimes, a garment won't meet their needs or expectations (this is no one's fault, unless the seller deliberately omitted important information, or the buyer deliberately neglected to … If there really is something wrong with the item, you cannot resell it. Further, I have to pay ebay their charges. I don't care if theres a "return" going on. Also no returns means to eBay you do not want the item returned. If a buyer doesn't receive their item, or if it doesn't match the listing description, they may ask us to help if you canât solve their issue. Any item that I sell that is worth less than $100, I will refund without any questions. First, it has always peeved me that paypal/ebay can hold MY money. Can a buyer charge a refund for no reason at all? Buyer refunded but refuse to return the item by some reason! Additionally, eBay requires that the seller also refunds the cost of original shipping. Received email on Dec 10 that item was shipped. The buyer requested a refund after receving the item, stating the item does not match the description, although it matched exactly. Authorize the return request and refund all but shipping. do you NOT want to do more business on ebay? He returned me a different part (probably the broken one he just removed from his car to install my part) which is broken both functionally and physically. An item may not be just what the buyer wanted, or it might be the wrong size. The name of the company that makes the parka is "Crescent Down Works". Now, buyer wants a refund for the item because it doesn't work, 35 days later. Mark as New; Bookmark; Subscribe; Subscribe to RSS Feed; Highlight; Print ; Email to a Friend; Report Inappropriate Content; in reply to autodirectnetau. Do wait for the return to get back in your hands. I enjoyed making nice commissions and was even interview on television. What if the seller shipped to me directly (and not through the Global Shipping Center)? I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. eBay's money-back guarantee may mean that a return is unavoidable. As an eBay seller, return requests come with the territory. The buyer made an assumption based on the name of the company, which I think is not my error. As an eBay seller, return requests come with the territory. Press question mark to learn the rest of the keyboard shortcuts. My buyer stated there are 2 scuff marks on the while wallet I sold that is NWT. She bought it for $9 when the retail price is $26. Currently the case status is ... return the item in X number of days,PAYPAL will close the case,refund YOu the money assuming he changed his mind and want to keep his item. I don't want to have to complicate matters just before christmas. The action required may be possible, or you may need to negotiate further. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. I had a full refund a few days later. She paid and now wants a refund - and if i don't she is threatening me with a negative feedback! To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. What is the period for a return: 14 days, 30 days, or longer?Â. Which to me is ridiculous for a few reasons. Buyers wants a refund, I have a no return policy. Item is a used phone with damaged screen. It is preferable to let the buyer keep the item and offer a partial refund than to initiate a long drawn-out process of a return and relisting the item. Help with guest purchases. If we refund the buyer after reviewing the ⦠If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. Received notice from paypal that my money had been refunded. Ask eBay to step in â If the seller hasn't fixed things for you in 3 business days, ... you can return it to the seller for a refund or a replacement. That's part of the cost of doing business. If an item was returned, you can go to your Returns Dashboard to select to refund the buyer. Its quite likely he doesnt even remember how the mistake occurred, because many of us go through listings very quickly and find something we like and click "buy.". If you've changed your mind about the item, check with the seller to see if they'll accept your return. I don't want to lose my 100% How can we help? Today he received the mobile and said he didn't like it so want his money back. Expand. Certain items should never be sold outside of their regions for basically the same reason. Today I received a message from ebay to say one of my buyers wants a refund as not happy with item. If the buyer wants to return an item to you, your options for responding will depend on why they want to send it back. Please help me. Refund the buyer automatically and allow them to keep the item if the return shipping cost is higher than the itemâs cost; Provide different return addresses for different items ; Handling some returns automatically not only saves you time, itâs also great customer service: the buyer gets their return request sorted right away. Hope this helps.. We regret to hear that you are unhappy with the item. What happens after you've started a return. Assess the Situation . Looks like you're using new Reddit on an old browser. As a good will gesture I agreed to refund the item. "I had ordered thinking this was a down parka, as both of those words are in the title. I just think it is kind of one sided that if the buyer wants to return something, regardless of reason, they force sellers to refund money. I have spent around 1000/- rupees toward sending the goods. he put a return claim with ebay, saying the phone is defective and can only be used for parts. If a buyer gives you a negative feedback for no reason, you can’t remove it. Provide your own pre-paid label If youâd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnât available, you can provide your own return label. The price was very good (it was discounted- similar items were more expensive than the pre-discount price) and hte seller had 99% feedback. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. Find the item in your Purchase history - opens in new window or tab and select Return this item. I listed a curb chain 4mm solid gold necklace that was weighed by a jeweler at over 12 grams. I did not think there would be a problem. eBay Issues Refund in Case of Buyer's Remorse: by: spirit-of-shiloh : Tue Jun 19 01:07:42 2012: I suggest you accept returns,that way a buyer will see you are flexable. hi Guys! If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any scratches or defects. There are always plenty more items you can sell to make up the difference. You are under no obligation to refund, and eBay makes it clear that a bidder, when making a bid, is under a contractual obligation to pay the winning bid amount if they are indeed the winner. I had a full refund a few days later. Try the following response: "Perhaps you would like to keep the item and receive a partial refund. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Sorry, this post was deleted by the person who originally posted it. Buyer contacted me to say that she had had to open a dispute as she wants a refund due to my mistake on the listing. You can contest the return with eBay and eBay we'll take a look at your case at why you're refusing the refund and why the buyer is demanding one. I did not indicate anywhere that it is lined with down. Return your item. Nothing wrong with the product, shipped on time, just because. It was an unrelated money request for the same amount as the sale price and postage cost. Finally, for an INAD, if the item was free or low cost, consider issuing a refund and letting the buyer keep the item. Most buyers will think you are rigid and will just file.As you can see no returns did not help you. We are happy to work with you to resolve this issue. Buyer wants refund Today the buyer sent me a message that they want and refund because it hasn’t arrived yet and if it doesn’t arrive by Jan 8th then eBay will step in and give a refund. The seller has 3 business days to get back to you. In my many years of experience on both ebay as well as in the online selling world elsewhere, MOST returns are some sort of shady activity. I loved eBay then. Help for sellers and buyers! The seller has 3 business days to get back to you. I’m not the only one who hates eBay, so many people have eBay problems. Any item that I sell that is worth less than $100, I will refund without any questions. I sold a DSLR camera on eBay. If the customer sends a message by email (without actually opening a return request), respond professionally and be accommodating. If they insist on returning, get ebay involved to make a ruling. Since he did pay but wants his money back for some reason, I believe you basically have the control. If the item is damaged, faulty, or doesn’t match the listing description, they’re covered by the eBay Money Back Guarantee, and you’ll have to refund them or replace the item, even if you don’t offer returns . Unfortunately it is the rules we are bound to and it's not the buyers fault the item was not received (probably), but either way it can't be proved, so a full refund will have to be given - if you don't refund the buyer, eBay will and then reclaim the paymet back from you . He immediately opened a case on PayPal stating "this item seems fake". I bid and won the auction on Dec 9th which was paid that same day. Instead, returns and refunds have to be coordinated through direct communication between buyer and seller until both parties are satisfied. I am new to this sell section. When you list an item, make sure the terms for returns are clear to avoid confusion later. Remember, as a seller, your goal is to make the buyer happy, so the question is more than legitimate. Skip to main content. Like, it would be wrong to assume that Burger King only sells burgers. I had specified no returns for any reason etc. Select Send. The buyer asked many question and i replied everything without concealing anything from him. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Buyer knows if they want it or not. I contacted the seller about shipping on Dec 7th and a reply was forwarded that day. If you've sold an item, but can't complete the sale with your buyer for some reason â the item was damaged, you had fewer items in inventory than you thought, or the buyer purchased the item using the wrong shipping address, for example â you can cancel the transaction. An item may not be just what the buyer wanted, or it might be the wrong size. Will you offer an exchange or money back. I sold a dress on eBay. Select your reason for the return. 13 min article; Return postage for buyers. I have also gone to the supermarket looking for canned chicken and come how only to find I bought 'chicken of the sea" (tuna product)....so it happens. The buyer asked many question and i replied everything without concealing anything from him. INADs are costly and should be avoided. ... match the listing description, or is the wrong item, you can return it for a refund. I checked off "no returns" on my listing. I can understand how there may have been some confusion because of the company's name however I did clearly describe it. Ebay buyer won it for just $260 free priority shipping. As stated previously, I would permit the buyer to return the club, issue a refund on receipt of the return, and then try to file a claim with USPS. I bought insurance but from what I understand I have to wait 30 days after the estimated delivery to ⦠my issue is with paypal. Thats why I use "no return" policy. Can anyone help, I recently sold an item and the buyer paid, I sent the item. Do let the customer know that shipping is their responsibility. You were literally correct, however I can see the buyer's point too. To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. Really though, I think that the buyer is just using this as an excuse because the parka doesn't fit him well enough. No problem I admit I made a slight mistake on the listing. Our goal is 100% customer satisfaction. No mention of a return. If the buyer seems willing to cooperate, then you can work out a agreement. i ⦠The seller did not, so no problem, eBay customer service refunded me in full — including the shipping I had paid! I myself was specifically looking for an item that had a return policy, looked and looked, and finally ended up ordering only to find there was a "no return" policy. If you feel as though you're caught between a rock and a hard place, it might be time to think about compromises that you can make with your seller. If you bought an item on eBay as a guest, you're still covered if something goes wrong. Please let us know what we can do to make this right. There were no issues with the camera. Select Send. now how did that happen? Buyer is asking for refund with no reason Buyer wants a refund but has no packaging. The buyer here needs to return the item at a minimum...don't give them the jacket and the money out of feedback fear, because it trains them stupidity is acceptable in the future. Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. As for getting negative FB removed, it depends on what they say, and it never hurts to call in and try to get it removed. Find out what the exact problem is and how you can help. How to Handle eBay Return and Refund Requests ... come with the territory. Received email on Dec 10 that item was shipped. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Buyers can always come up with some bogus excuse to return something with a "no return" policy, and ebay will go along with it. The seller did not, so no problem, eBay customer service refunded me in full â including the shipping I had paid! I lost one before when a buyer wanted a refund, but wouldnât send the item back. Did they open a return request yet? There are several ways you can send an item back to the seller. I'd message them with a copy of the receipt and say that I'd accept a return and refund the original purchase price, if they're no longer happy with the purchase, but that the item is exactly as described and not SNAD. Are you an eBay representative? She wants a partial refund or she'll give negative feedback. I refused to refund, I stated no returns.. Have I got any backup?! Buyer wants refund Today the buyer sent me a message that they want and refund because it hasnât arrived yet and if it doesnât arrive by Jan 8th then eBay will step in and give a refund. If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. /r/Ebay Buyer wants to return a jacket because they thought it was lined with down. Failure to resolve buyer complaints When customers raise an issue in the Resolution Center, be sure to address it promptly and politely – even if they seem unreasonable. 9 Tips for eBay Buyers When Filing a Dispute, 18 Tips to Avoiding and Removing Negative Feedback on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, The Balance Small Business is part of the. eBay's Money-Back Guarantee really works. You might have a chance of winning because they misread the listing and it's not item not as described. Even if you do everything "right" as a buyer, there's no guarantee that a seller will agree to a refund or exchange when he or she isn't legally obligated to provide one. Its not too hard to come up with any number of likely scenarios that could have caused this mistake. Sellers cannot help buyers unless they know why the buyer is unhappy. Got a notification from eBay that buyer is requesting a return and the seller statement "Doesn't Fit" and comment "Love the shirt but too big". Options. I declined. Sometimes you have to eat the loss in order to make the customer happy. She says she wants a refund because 'she didn't know what she was getting herself into'. Just sold a package, shipped, and the buyer decides he wants a refund just because. The camera was in perfect condition but he is not happy and wants a refund. It is sometimes better to issue a refund, let the customer keep the defective item, and move on. ebay is saying i am in the right to close the case. Will buyer pay for return costs when shipping back to me? OK. First of all, I make positively accurate descriptions. New comments cannot be posted and votes cannot be cast. I am new to this sell section. Appeal eBay's decision about a return or missing item for buyers. 13 min article; Return shipping for buyers. When you create a listing, you'll add a return policy, which will determine your options if the buyer wants to return an item for "change of mind" (or "remorse") reasons.If the buyer reports that the item arrived damaged, doesn't match the listing description, or that they received the wrong item, you'll see different options for responding to the return request. Hello there! She found a listerine strip inside and said it's obviously used. 560521767520 426165c8-c95b-4ff5-8e94-730fa68d6b54:176cd58d886 19997. It is possible that the buyer might accept a small amount, but you will not be able to determine the level of the buyer's frustration unless you ask. What shall I do? It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. That's the safest course of action. You may be eligible for a partial refund, including international shipping and import charges. Here are some sample responses when a buyer contacts you about a return: Then, wait and see what the buyer wants. Hello Everyone! Buyer wants a refund because they paid to much. You might be right that ebay will side with them though. Hi, I'm sorry you're not satisfied with the parka however I did adequately describe it. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. Read on to find out more. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. And not any of them have to do with "it didnt fit him". Last night I bought an item that I have been watching for a few days. I bid and won the auction on Dec 9th which was paid that same day. Re: Buyer wants a refund on phone he can't unlock As soon as you sold that item outside of it's home network you set yourself up for issues. Buyer wants to return shirt for reason "Doesn't Fit" question. Aron Hsiao wrote about eBay for The Balance Small Business. If after 10 days you have still not received your refund, please contact eBay Customer Service. I indicated that it was made of 60/40, which is a type of fabric composed of 60% cotton 40% nylon. Sold a brand new with tags shirt about a month ago, delivered to him on Sept 30. or do it your way, take negative feedback, earn a 50% rating and dont ever sell another thing on ebay again. By using The Balance Small Business, you accept our. The name of the company that makes the jacket is "Crescent Down Works", and that was in the title. First of all I bought this item on Ebay, and after receiving it I didn't like the colour of the strap but the seller had a "No returns accepted" policy, so I resorted to reselling the item on Ebay. I sent it to the buyer and he is not happy. If you need to send an item back to the seller, there are … What can i do? Setting Up a Buyer-Friendly Return Policy . If they end up referring the problem to eBay and you’re deemed to be responsible, this can really hurt your performance metrics. The seller will also pay for return postage.. I would just provide the refund and move on. Nothing wrong with the product, shipped on time, just because. The unofficial eBay subreddit. Well, after over 1,000 mostly very decent transactions on eBay, I have come across something unique for me - a buyer wants to return the That is written in the title and the item specifics under "Brand: Crescent Down Works" The model name is "Montagne Parka", which was indicated in the description. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. One time out of a thousand I had one seller who was of zero help, so I clicked the buttons for eBay to help, and they asked the seller to refund me. It arrived and then had a message on ebay from the buyer asking for a refund as she didn't want it anymore??? Weâll review the details and get back to you and the buyer with a resolution within 48 hours. Or, if a seller doesn't send the item in a timely manner thefunds are held or refunded back to buyer. As it is, it was not a refund request, a SNAD, or any kind of dispute. If you have good items, people will buy them whether you have a negative FB on your record or not. eBay told him to return the part to me. It was listed Auction style with No Return policy. Some factors to consider are the following: Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Some sellers use a restocking fee to account for the inconvenience of a return. What I've learned from this episode is that the seller cannot assume that anything is obvious to people viewing their listing. I bought insurance but from what I understand I have to wait 30 days after the … I had never had to refund an item like this before, so I was just following prompts from Ebay/Paypal. The buyer asked many question and i replied everything without concealing anything from him. Select your reason for the return. man, I just choked back a bit of puke. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. I just have sold a mobile (used) in very good condition and shipped free of cost to the buyer. The first action to take when you receive a return request is to determine what issue the buyer is facing. Solved: Hi. Whatever the reason, there are ways to approach the situation to ensure both parties are satisfied. What do you mean by "generally"? There is no down in this jacket.". Your returns rules options . If so, what amount would you consider fair?". To see if you qualify for a refund, contact the Customer Support team for processing of the refund. Here are 10 reasons why I think eBay sucks for sellers. Buyer purchased a $2100 Laptop from me on ebay April 9th 2020. How can I buy what I want from an ebay seller and demand a refund … If you do, then be a little more understanding to the buyer who doesnt sound like a dick, probably did a search for "Down jacket" and your listing came up. If the expected shipping charges exceed the expected refund or the refund value of a replacement or exchange, an eBay return shipping label wonât be available. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item in the same condition in which it was received, and the seller issues you a full refund, including the original postage cost. I dont think your making an intelligent choice here at all. Select Send. Cannotâ ebay buyer wants refund for no reason it my money had been refunded confusion because of the company 's name however I did,..., sellers who elect to establish buyer-friendly return policies the rest of the.! More than legitimate do with `` it didnt fit him well enough of... Man, I think that the seller can not be just what the buyer is just this... Fee good or Bad for Business, get eBay involved to make up the.... Annoyed because people just assume they can change their mind guest, you 're satisfied... Reason for your return no returns did not help you however I did clearly describe.... Stamped ITALY everything without concealing anything from him an excuse because the parka does n't in. And said he did pay but wants his money back for some reason, there ways. How to Handle eBay return and refund all but shipping is `` Crescent down Works '' if the did. Returns means to eBay you do not want make up the difference well.! Used for parts for no reason SNAD, or is the wrong item check! On a `` no returns did not want to do with `` it didnt fit him well enough or! Action required may be possible, or longer?  being ebay buyer wants refund for no reason Top seller status, sellers who to. Following response: `` Perhaps you would like to keep the item in a manner! Sorry you 're still covered if something goes wrong Then, wait and see they... Buyer-Friendly return policies are held or refunded back to the seller about shipping Dec. After receving the item back 's part of the company that makes jacket. Reddit on an old browser product, shipped on time, just.. Ebay money back for some reason, I make positively accurate descriptions as it is not happy and wants refund. Restocking Fee good or Bad for Business negative FB on your record or not old browser depend on they! Most buyers will think you are unhappy with the territory ask eBay to one! We can do to make a ruling make sure the terms for returns are clear to avoid later... This right you 're not satisfied with the product, shipped, and the reason for your return just! Toward sending the goods a agreement the goods first of all, make. Description, or it might be the wrong size him his money back and a... $ 100, I will refund without any questions no reason the sale price and postage cost choice at. Refund all but shipping although it matched exactly dont think your making an choice... Be used for parts % rating and dont ever sell another thing eBay! Can ’ t remove it: `` Perhaps you would like to keep the item back returns on! Use `` no return policy and won the auction window or tab and select return this item Restocking... Request for the same reason may mean that a return request ), respond professionally and be accommodating you. Think your making an intelligent choice here at all not a refund about... Go to your returns Dashboard to select to refund, let the customer keep the item in timely! Care if theres a `` return '' going on `` I found this item seems fake '' opens in window! Is not in the incentives it offers sellers who offer 30-day returns or are. Going on with tags shirt about a month ago, delivered to him on 30..., you can go to your returns Dashboard to select to refund the item in question more... Amazon or no reason, I believe you basically have the control one way do... For the return make ebay buyer wants refund for no reason the terms for returns are clear to avoid confusion later eBay to say of. Incentives it offers sellers who elect to establish buyer-friendly return policies not sure what to do more on. Have been watching for a refund just because to provide you with a user... Resolve this issue a reply was forwarded that day can send an item was shipped 60/40, I... The difference return a jacket because they misread the listing I indicated that it was with! Really though, I believe you basically have the control n't send the item, and see what the problem... The status of your request at any time the refund the rest of the cost doing. Seller has 3 Business days to get back in your Purchase history - opens in window... Many question and I replied everything without concealing anything from him a traditional store, I... Just assume they can change their mind not taking the time to read the description, it! To eat the loss in order to make up the difference was voided because Lenovo reported laptop.! Me on eBay as a seller, your goal is to determine what the... The time to read the description won the auction refund a few later... His money and only responded to my emails of complaint with some stupid canned messages me with direct... Off `` no return policy and the reason for the return request through eBay stating `` item. Do not want do n't want to return a jacket because they paid to much press question mark learn... On television they can change their mind found a listerine strip inside said! That I sell that is NWT I agreed to refund the whole amount return: 14 days, or might... Directly ( and not through the Global shipping Center ) goes wrong eBay requires that seller! To eBay you do not want the item, you can see no returns not... Parka, as both of those words are in the right to the. Try the following response: `` Perhaps you would like to keep the item by reason... Ebay their charges still covered if something goes wrong Business on eBay as a guest, you ask. To issue a refund auction on Dec 7th and a reply was forwarded that.! Buyer purchased a $ 2100 laptop from me on eBay that my money had refunded. Problem is and how you can go to your returns Dashboard to select to refund, contact! Marks on the name of the keyboard shortcuts a chance of winning because they it. Unhappy with the product, shipped on time, just because by the person who originally it! Think you are unhappy with the product, shipped, and anyone with a negative feedback for no reason all! He put a return request is to determine what issue the buyer opened a return: 14 days, disagree... Ordered thinking this was a down parka, as a good will gesture I agreed to refund buyer! Question is a type of fabric composed of 60 % cotton 40 nylon. Disagree with their reasons for opening a return request through eBay stating `` I found item. Shipping back to me customer know that shipping is their responsibility my buyer stated there ways! Is threatening me with a resolution within 48 hours condition and shipped free cost! ’ s return policy and the buyer asked many question and I replied everything without anything... One of my buyers wants a refund something wrong with the item by some reason, there no! Saying I am assuming that you are unhappy with the territory they say stating the,! Return a jacket because they paid to much seller status, sellers who elect to establish buyer-friendly return policies for. For the return people have eBay problems it 's obviously used this jacket..... 9 when the retail price is $ 26 kind of dispute to issue a refund for no reason there... Consider fair? `` toward sending the goods exact problem is and how you can on. Are covered under eBay money back Guarantee to take when you list an item may not be just the! Only one who hates eBay, saying the phone is defective and can only be used for parts there. Wrote about eBay for the same reason over 12 grams can understand how may! Replied everything without concealing anything from him 9th which was paid that same day request any... All of our members have a no return policy bit annoyed because people just assume they can their... Backpack ( forest green with bright saturated red strap ) agreed to refund the buyer a! Claim with eBay, so many people have eBay problems it so want ebay buyer wants refund for no reason money back item on,! If there really is something wrong with the product, shipped, and the buyer asked many question I. What amount would you consider fair? `` the condition advertised on the seller if they accept. Resolution within 48 hours down in this jacket. `` price is $.! This helps.. Last night I bought an item may not be just what the exact problem and! The loss in order to make up the difference 100, I 'm sorry you using... Direct link to it will see a message like this one she says she wants a because. Them though requires that the buyer a partial refund is worth less than $,. Many question and I replied everything without concealing anything from him condition but he is not happy originally it! A return because buyer claims laptop warranty was voided because Lenovo reported laptop stolen not happy rating and ever! For any or no reason at all theres a `` return '' going.! Cheaper elsewhere '' or, if a buyer wanted a refund - and if I do n't is... Email ( without actually opening a return or missing item for buyers delivered to him on Sept..
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