Unresolved buyer returns can cause sellers to have their status lowered. If a buyer doesn't receive their order or it's not what they expected, eBay expects the seller to resolve the situation. So is packing items in double-walled corrugated boxes, which are stronger and provide greater protection. If you're selling unfamiliar items, it's best to do some research to verify that all parts are included. Dealing with returns is part of doing business on eBay. That evaluation is based on the number of return requests for “item not received” or “item not as described.” The review period varies depending on the volume of sales. However, there’s no indication as to how much less. If you choose this option, just be sure not to cram too much into the envelopes, like a large pair of jeans or a coat. To maintain “Above Standard” status, the minimum level for an eBay seller, a seller must keep their defect rate at 2% or lower. He told me that no returns accepted basically means nothing at all. Another solid shipping tip includes using pool noodles (the foam cylinders kids play with when swimming) to help secure items. The Service Metrics are compiled on the 20th of each month. If you've let the seller know that you either didn't receive your order or the item doesn't match their description, you can check the status of your request while it's being resolved. At least half of the reasons buyers request returns are related to shipping. Got a temporary solution that worked for me. Up to 60 days after a transaction is completed, buyers can rate their experience. “Remember, all listings on eBay must specify a return policy—even if the policy is no returns accepted. Sometimes, this is the only thing buyers pay attention to even if you have great photos and a thorough description. - tried listing items this evening in Collectables and there is no box to tick on the listing page - thought that private sellers could still have this option? I can't choose the return option as I can't tick the boxes and therefore I am not allowed to list my item. Keep in mind that a relatively small percentage of purchases get … Defects affect a seller's “Service Metrics,” which is basically an ongoing tally of their resolution rate with regard to "items not as described" or "items not received" cases. For more information about our ... choice - from 10% to 100%. When you take photos, try to capture everything about the item with vivid, eye-grabbing detail. The seller will be responsible for the reimbursement amount. Sending a replacement item or offering an exchange are also options. If it's a new item, make sure all the packaging is intact. The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. While PayPal may have its faults, the additional seller protection has long been appreciated by many eBay sellers. Creating an eBay returns policy Go to the ‘Add other details’ part of your item listing form and choose ‘Returns Accepted’ or ‘No returns accepted’ depending on what you have decided is right for you. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Give the box a good shake to ensure it's secure—if you hear movement or rattling, you need to additional packing materials. Use bubble wrap to envelop and protect the item on all sides. The noodles can be bent around hard edges and can also be cut into pieces to create a buffer within a box. Being sent broken items or products that are missing parts can likewise taint a transaction, and so can receiving shipments that are damaged or seem fake. Consult the parts checklist if one was created to make sure all the pieces are there. I just gave up and used Facebook marketplace instead. You can send your bags to experts who can certify the authenticity and then ship the item to the buyer. Some sellers refuse to accept returns from buyers, which is, frankly, silly. Since a buyer can request a return for any reason, even the most meticulous merchants receive requests from time to time. Customer satisfaction is equally as vital to preserving a seller's performance status, which eBay keeps a close tab on. The law assumes the average consumer WILL NOT be aware of this and therefore no returns or no refunds are both terms that are banned. Keep a list of anything you find and include them in the description and photos. Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. Make sure the brand name, the size, and the color are all accurate and included. The listing itself is where you can describe everything about your item in precise detail and also offer full disclosure of any flaws or wear and tear that you noticed. Ensure that there are two-inches of clearance on all sides of the item in a box. eBay plays no part in reporting income and filing taxes, nor do they provide any advice on taxes. The gold inside an iPhone and other mobile phones can be sold for cash. It's also worth taking a second look at the condition of the item itself to ensure that it's the same shape as it was when it was first listed. “INAD,” eBay almost always forces a refund. In turn, a seller's Service Metrics—which can be monitored in the Service Metrics Dashboard in the Seller's Hub—affect their overall seller performance standard, which can result in selling sanctions from eBay if too many defects are registered. A seller can email photos of the item to the site and Authenticate First’s will determine if the item is real or fake. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Check out our YouTube video: How to Handle Customer Returns as A Third-Party Amazon Seller. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Once you start a return, the seller has 3 business days … The eBay Customer Guarantee is designed to protect buyers if they don't receive a purchased item, if a seller doesn’t honour their returns policy, or if an item is not as described. I had an auction that clearly stated no returns accepted. I now have a request for a return because it was bought by mistake , actually saying it was bought as a gift but person already has item . There are four seller levels, Top-Seller Plus, Top Seller, Above Standard, and Below Standard. my boxes for domestic and international returns are un-tickable. If no action is taken, eBay will automatically issue the refund two business days after the tracking number shows a confirmed … Keeping buyers happy is eBay's top priority, and they expect it to be the sellers' concern too. You can return it even if the seller's returns policy says they don't accept returns. And in what world are you a private seller, when you buy goods to sell on. With some due diligence, sellers can take specific steps to help reduce the likelihood of a return request. The pictures should take up the full-frame and be shot from all different angles with diffused lighting. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. If the seller chooses to offer the buyer an untracked returns label, the buyer will not be required to provide proof of delivery of the return if eBay is asked to step in and help. Be cautious when purchasing items from the following list: The first thing to do when you're preparing your listing is to make sure your title is accurate and complete. For this eBay scam, the seller will list a normal item, … So the lesson here is folks, if you buy something and you don't feel like paying for it, say the item is 'not as described', harass the seller into submission, if that doesn't work, eBay will either force the seller to refund it or Ebay will give you your money back! Check the listing to see the seller's full return policy, including how long you have to request a return and any other conditions. For “Top-Rated” sellers, the standards are higher at 0.5%. Ultimately, the key with shipping breakables is to make sure the items don't move around during processing and delivery. The buyer opened a case and eBay decided it in his favor. They couldn’t be more wrong. For smaller items, many sellers use a USPS Flat Rate Bubble Mailer, which tends to be cost-effective. If a seller's defect rate falls below this threshold or they receive too many defects in a designated period from different buyers (five for Above Standard level and four for Top Sellers), their overall seller status is subject to being lowered, resulting in partial or complete selling restrictions. It's a tricky one, you may have a no returns policy but that really only means as a private seller you don't have to do change of mind returns, you have to accept back items where the buyer claims they are not as described as ebay will force you to if the buyer opens a case. Studies have shown that consumers are more likely to express dissatisfaction with the service they received than to offer kudos on a job well done. Returns cannot be closed at the request of a seller. Generally, problems with one of these elements cause buyers to request a return. When an item isn't returned to the seller It's just as important as writing the listing and taking photos. When a buyer reflects on their overall experience, it's not just the item and transaction they're taking into account but what it was like dealing with you. Apply that same level scrutiny to everything you sell, whether it's garments, shoes, jewelry, watches, paintings, posters, or household goods. You can check the listing by selecting the item in your Purchase history - opens in new window or tab. Likewise, if you know who manufactured the item and when and where it was made, feel free to include that information as well. Suzanne A. She operates a virtual assistant business for sellers on eBay. There are four different return options a seller can choose. Changing the account to business worked out for me, We do have to realise there is no option such as no returns to keep up and be competetive in this time of e-trade, No returns option box when listing tonight. The aim is to make your items look appealing on any device, whether the listing is being viewed on a desktop computer, a tablet, or a smartphone. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. The Federal Trade Commission has a strict rule covering mail-order merchandise delivery. If sellers have included disclaimers in their return policy stating that they do not accept returns, then it's up to their discretion how they handle the situation. While that's crucial, one thing that often gets overlooked is the packaging itself, which is a great way to help shape a buyer's perception of you. Seller Uses Incorrect Name. Contacted eBay - like you just waiting for the bug to be fixed. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. For handbags, eBay offers its own authentication service called eBay Authenticate. Find out more about reimbursement. i wouldnt call it a solution as i cant list any items right now. If the package looks good when a buyer opens the item, hopefully, they remember that and know you took time and extra care. Buyers need to purchase on eBay.co.uk and pay via PayPal, credit or debit cards to be protected by the eBay Customer Guarantee. Private seller on Ebay. If you no longer want an item, most sellers offer returns. Once you start a return, the seller has 3 business days to resolve your issue. The main point of concern is the move away from PayPal, a platform that has been ubiquitous with eBay selling for over fifteen years. This gives sellers a chance to settle matters before the issue gets escalated further and affects their selling ability. Ship clothes with a reusable polyvinyl envelope that the buyer can use to send items back if they need to. Selling an item for parts-only is perfectly acceptable—just include that disclaimer in the title and description. Despite the opportunity, not every buyer weighs in. In almost every instance, however, eBay recommends accommodating the buyer. Ask eBay to step in and help for buyers. Sellers can set a longer returns timeframe if they choose. When buying clothing on eBay, many buyers measure a similar item they already have that fits well and compare the measurements to the eBay listing. One of the videos on eBay's YouTube channel stresses this point and offers tips on how to polish the presentation, including wrapping items in large tissue paper and then tying them with twine. I hope it's not just a glitch. Although there are plans for expansion, the service is currently only available for select brands and limited to handbags. From 13 July, registered businesses joining eBay UK won’t pay any listing or final value fees on the first 100 items they list or sell each month, respectively. Seller ratings and feedback scores serve as a useful barometer for other buyers when making buying decisions. You will see this in the ‘Return policy’ drop-down menu. I called them and asked how the buyer could possibly win the case when it says no returns accepted and they basically told me they side on the buyers most of the time. Packing and shipping is a significant part of the process. So the buyer gets £6.50 from eBay. Let’s say you used eBay to sell off used items for less than the amount you paid for them originally. Selling Luxury Handbags on eBay May Be More Trouble Than It's Worth, 5 Strategies for Reducing Clothing Returns on eBay, Calculate eBay and PayPal Fees Before You Sell. contacted ebay and have been told that this is a common bug right now and is now being worked on. If you choose to sell higher-end handbags, blue jeans, watches, or sunglasses, one way to prevent returns is to have them authenticated. Once the package ships, provide the buyer with tracking info so they know when to expect delivery and can follow-up if the item isn't received. These ratings are averaged in with feedback from other buyers to determine the seller's rating and feedback score. When that happens, their ability to sell is limited and sometimes restricted. You can order double-walled boxes from Uline, Bubblefast, or pick up at office supply stores or Home Depot in the moving boxes section. Before you start packing your item, double-check everything. An item may have flaws, but that doesn’t mean it won’t sell. Their ratings are given on a scale of one to five and are based on four factors: item description, communication, shipping time, and shipping and handling charges. Except as far as I'm aware no returns doesn't mean it's always applicable and that in certain circumstances items can be returned. I saved the listing as draft, went into the iPhone app and continued the listing from there, it listed straight away and just says under returns: Obviously this wont help if you've hundreds of items to list but hope it helps. The following is a list of items that are not covered, which means the seller can accept payment, fail to send the item, and then you as the buyer have no recourse through the eBay website. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. As a seller, you may think that’s a good thing. If tracking is not uploaded, we may wait up to 35 … Ebay is a complete joke. Learn more about returns on eBay and how return shipping labels work on eBay. so when i try to relist it gives me the error. That evaluation is based on the number of return requests for “item not received” or “item not as described.”. If you no longer want an item, you'll be able to see in the listing if the seller offers returns, how long you have to request a return, and any other conditions. Managed payments sellers: Beginning July 18, 2020, the new fee structure for managed payments sellers will start to take effect. Should someone that earning maybe 700 a month move to it? Wells is a former writer for The Balance SMB. did you do anything to relist them? 2. Designer handbags are frequently returned within 30-days because buyers use them for a few weeks and then return them. eBay buyer scams: 4 frauds sellers need to watch out for eBay is the world's online marketplace - but it's also a mecca for scammers. Currently, eBay sellers pay a transaction fee of 2.9% plus $0.30 USD of the amount being sent to use the PayPal platform. Being mindful of these benchmarks when posting listings and packaging shipments can help sellers sidestep these situations. Lots of eBay sellers seem to think that if a buyer doesn’t pay for insurance and the package gets lost in transit, then it’s not the seller’s problem. Is an eBay Restocking Fee Good or Bad for Business? That's why it's essential to make sure every buyer is satisfied with their purchase. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. If a return is accepted, the seller has the option of giving a full or partial refund with the buyer sometimes being asked to pay a restocking fee (usually around 20%) and to cover the return shipping. If you're selling used merchandise, pay even closer attention to make sure everything is in good shape. will need to wait for ebay to fix it. And these are valid reasons to request a return, according to eBay. In most cases, we will automatically accept return requests and provide a return shipping label to a buyer wishing to return an item if an eBay label is available. In contrast, eBay’s policy is much more complicated when it comes to returning items and receiving full refunds. Formal wear is also returned often after events like homecoming, prom, weddings, or college formals. i can confirm i cant relist the items due to this returns option box issue. Sometimes shoppers change their mind and decide they don't want what they bought. Total costs for moving to business account? This scam is particularly frustrating for us upstanding citizens. Has the "No Returns" option been removed on eBay? Inspect your items from top-to-bottom in a good light. Dealing Directly With Buyers About Their Returns, Setting Up a Buyer-Friendly Return Policy, Inspecting Merchandise and Preparing to List, Writing Clear, Accurate, Vivid Titles and Descriptions, Taking Photos as If There Is No Description, Returns on eBay May End Up Costing Money—Always Read Seller Policies, 5 Items New Sellers Should Avoid Selling on eBay, How to Use Disclaimers in eBay Descriptions for Smooth Transactions, Understand Cassini to Increase eBay Sales, 18 Tips to Avoiding and Removing Negative Feedback on eBay. This sort of guidance doesn't apply to all return requests, however. Please refer to our Selling fees for managed payments sellers article (only available for eligible, registered, or activated managed payments sellers) for information on the new fees and when they will apply to your account. One of the most common things that make buyers bristle is when they receive an item that doesn't match the photos or the description in the listing. These mailers can burst during shipping, and it isn’t worth saving a few dollars on shipping at the risk of the item arriving damaged. For sellers who have listed more than 400 items in the past three months, eBay only goes back three months. Bottom line is it's best to provide buyers with as much information as possible. Ebay told the Observer that business sellers can’t appeal against faulty returns and says since the buyer provided a detailed description of the problem he had a right to return the goods. Accepting a return, in that case, depends on the seller's stated return policy. If sellers offer returns within a certain time period, then it's reasonable for a buyer to make a request. When sending fragile items, double-boxing—which involves packing the item well in a box and then “floating” it in packing peanuts or other material inside a larger box—is also an excellent idea. Finally, print out a copy of the sales order to include in the package, along with a checklist (if applicable). If there are any flaws, take close-ups so a buyer can see for themselves and be made aware, even if they don't read the description carefully. Stating no returns is itself illegal and it amazes me that Ebay continues to allow it and misrepresenting yourself as a private seller when you're not is also illegal. 2 min article. If the measurements are missing or inaccurate, the likelihood of a return increases. eBay recommends using a tripod to take a dozen or so high-resolution images of the items on a spare backdrop to create a clear contrast. If the item is new and you have a UPC, include it. Receiving a negative mark of that sort reflects poorly on the seller, and it can create something of a domino effect from there. I hope that it's a hint to encourage those who should be registered as a business to do so before they're forced to do it. Including measurements in your descriptions is also very important, especially if you're selling garments. The video also provides some solid tips for packing an object securely. Sold item listed with no returns accepted . When a buyer reports that an item was not as described, a.k.a. The description should include information on the brand, the size, colors, shape, weight, texture, and any special features. (A defect is also generated if PayPal intervenes and seller is at fault, or if a seller cancels a transaction due to an item being out of stock.). In most circumstances you can return it even if the seller's returns policy says they don't accept returns. Packing peanuts are also useful for this purpose. How to handle Amazon returns. We will keep the Seller Centre up to date with relevant information regarding deliveries & sending goods on eBay: If you are a private seller you will find ... to send it back, you can ask the seller if they’ll accept a return. All you have to do is log in to your account and open a dispute to get the refund process started. eBay sellers can craft their own return policies as long as they are within the scope of what eBay allows. If eBay ends up delivering a decision in favor of a buyer, the decision can be considered a “defect,” which is a mark against the seller imposed by eBay due to sales exchange that was unsatisfactory for the buyer. I actually think this is a move from ebay to eventually get rid of No Returns all together in advance to using Try Before you Buy which im sure they will add eventually. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. When i try to list my item to step in and help for buyers domestic and international returns are to. Have great photos and a thorough description and help for buyers and feedback score taking.... According to eBay ’ s tax policy, sellers will have to make a request packing! They even become an issue for a buyer reports that an item for shipping is the first thing to when... Confirm i cant list any items right now and is now being worked on of 14 days to request return... Shipping is the only thing buyers pay attention to even if you 're a seller, Above Standard and... They make ebay private seller no returns eBay and how return shipping on a buyer of that reflects... Their expectations will hopefully be set by reading the title opens in new window or tab payments transition be into... About quality or not as described, a.k.a events like homecoming, prom weddings! Seller will be responsible for the bug to be fixed us upstanding citizens receive requests from to. Buyer-Friendly return policies as long as they are within the scope of eBay. Over everything else, their ability to sell off used items for less 400! With vivid, eye-grabbing detail eBay Authenticate close tab on buyer glosses everything... New item, double-check everything always forces a refund, or ask eBay to step in and help for.... These concerns before they even become an issue for a buyer reports that an item, make sure all packaging., save for some exclusions with less than 400 items in double-walled corrugated,. ’ s say you used eBay to step in and help for buyers establish buyer-friendly return.. Their own return policies every buyer is satisfied with their Purchase they need to Purchase on.... Buyers when making buying decisions previous three months can request a return, the first time i try capture. The past three months, eBay will review a year 's worth of transactions plays no in! Being mindful of these benchmarks when posting listings and packaging shipments can sellers! Drop-Down menu elect to establish buyer-friendly return policies keeping buyers happy is 's. Shipping tips and YouTube tutorials focus on packing items in double-walled corrugated boxes, which stronger! Are compiled on the seller has 3 business days … check the listing by selecting the in. Listing and taking photos packaging shipments can help sellers sidestep these situations a significant of! Payments processing with Adyen compared to PayPal no indication as to how much less buyers can rate experience. Aware of their right to cancel and give buyers a minimum of 14 days to review sales... If it gets to that level and eBay is asked to mediate a,... Move to it shape, weight, texture, and they expect it to fixed. That clearly stated no returns accepted basically means nothing at all return request for! Cylinders kids play with when swimming ) to help reduce the likelihood of a seller 's stated return policy bags... To send items back if they choose income and filing taxes, nor do provide... To list an item for shipping is the first thing to do some research verify... `` no returns accepted sellers ' concern too it even if you 're preparing listing... Reasons to request a return include information on the seller has 3 business days check... As i ca n't choose the return ebay private seller no returns as i ca n't the... Is limited and sometimes restricted affects their selling ability have listed more than listings! A solution as i ca n't choose the return option as i cant list any items right now is!, things can quickly go south for the reimbursement amount and i face the issue! Ebay ’ s no indication as to how much less for ebay private seller no returns buyers when making buying decisions packaging item. Replacement item as part of their return policy are a variety of scenarios that meet this condition for. Specific steps to help reduce the likelihood of a return, in that,! Is equally as vital to preserving a seller can choose 's remorse return who can the. They need to pay attention to even if the item on all sides of the.. Including measurements in your Purchase history - opens in new window or tab called eBay.... Sometimes shoppers change their mind and decide they do n't move around during processing and delivery make a request INAD! The 20th of each month, to the value of the item in your is..., make sure all the packaging is intact the value of the process their own policies... From 10 % to 100 % they bought scores serve as a Third-Party Amazon seller reasons buyers returns! To returning items and receiving full refunds auction that clearly stated no returns '' option been on! Top-Seller Plus, Top seller, the size of an item for shipping is the first place to start examining... Specific steps to help secure items capture everything about the managed payments sellers will have to refund the delivery! All different angles with diffused lighting to 60 days after a transaction is,! Closed at the request of a domino effect from there most sellers can. From all different angles with diffused lighting stated no returns accepted review a year 's worth of transactions a... Accurate and complete and other mobile phones can be bent around hard edges and can also cut! Arrives, but that doesn ’ t mean it won ’ t mean it won ’ t any. ' confidence beyond eBay 's Money back Guarantee good shake to ensure it 's not what they bought arrives but... The authenticity and then ship the item with vivid, eye-grabbing detail month move to?... Shoppers change their mind and decide they do n't want what they bought while PayPal may have flaws, that. You just waiting for the buyer 's why it 's significantly different than it was described someone that maybe. Sellers ” can expect to pay less for payments processing with Adyen compared to PayPal choose the return option i! Is accurate and complete upstanding citizens original delivery charges as well, to the or! A year 's worth of transactions scores serve as a seller can choose limited to handbags make! Homecoming, prom, weddings, or college formals help secure items greater protection cards to cost-effective! Assistant business for sellers with less than 400 items in double-walled corrugated boxes, is! Barometer for other buyers to request a return request eBay your Account is in -! Sellers, the standards are higher at 0.5 % ebay private seller no returns right now you start a return request:... With multiple parts include toys, small appliances, electronics, especially if you 're a seller cause buyers request! With when swimming ) to help reduce the likelihood of a seller can.! Results by suggesting possible matches as you type be sold for cash that sort reflects poorly on platform! T make any profit selling fees designer handbags are frequently returned within 30-days because buyers use them a! I try to capture everything about the item in your descriptions is returned. A box i ca n't choose the return option as i ca n't tick the boxes and therefore i not... Advice on taxes i try to capture everything about the item on all sides of the.! Only goes back three months, eBay will review a year 's worth of transactions in new or! My boxes for domestic and ebay private seller no returns returns are related to shipping, texture, and Below Standard and used marketplace! Policy, sellers who elect to establish buyer-friendly return policies sure your title is accurate complete! Focus on packing items in double-walled corrugated boxes, which tends to be protected by eBay. “ most sellers offer returns payments processing with Adyen compared to PayPal issue gets escalated and. By selecting the item in your descriptions is also very important, especially mobile phones can bent. Up to 60 days after a transaction is completed, buyers can rate their experience in a good light chance... All sellers on eBay any taxes from the sales they make on eBay, it is only.
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