What is the point of eBay giving me the option of accepting returns within 14 days if they don't mean it? 3. If a replacement or exchange is agreed upon, the buyer has 5 business days to ship the item back to the seller with return tracking. As part of the changes, eBay no longer allows sellers to offer a 14-day return policy for most categories as it tries to make sellers offer more generous returns. Calm the Ham. Package items very carefully especially if the item is fragile. Greats Make sure your pictures are descriptive enough so that reading the text that you wrote is unnecessary to understand your product and write a text which is descriptive enough so that pictures are superfluous – provide both! The way the return policy is listed on Ebay is misleading, but I think it still holds up as long as Ebay themselves honor the 14 days. In addition, we are updating the returns policy for listings in the Jewelry & Watches category. Don't scare potential customers away with an overly long and technical refund policy… If the dispute is based on INAD (item not as described), the seller will always pay return shipping and the restocking fee does not apply. A buyer is covered by the applicable eBay Money Back Guarantee or similar buyer protection policy of the eBay site where checkout occurred and as a seller, you are responsible for ensuring that you comply with these policies as well as any applicable laws. eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. 2. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. Even if he'd agreed, return costs would have been your responsibility. Ship it back. Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. Return Time Frame . What returns policy do you have to offer on eBay? In eBay's last year's "SR2" (Seller Release 2), they announced that early this year (2012), sellers would no longer be able to specify 3- and 7-day return policies; the minimum return period would be 14 days, and "a money back refund option will be required for all returns. In fact, mastering eBay return policy was something I left to when I already achieved some measure of success. Additionally, you are able to know which items are problematic in advance by looking at other seller’s feedback on items that you are selling and determining whether it is problematic or not. It’s automatic and covers your purchase price plus original shipping on eligible purchases*. eBay today reminded sellers that not only is the new policy … Returns, refunds, and exchanges are all a part of doing business online. which applies when sellers send items that do not match the item description or image. Where an item is being returned because it is faulty or doesn't match the listing description, the seller is responsible for return postage costs. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. If you don't refund them, the buyer can ask eBay to step in for up to 10 business days after the refund deadline. As discussed in this post, having a returns policy is crucial and at the same time consider how being extra careful and paying attention to detail can reduce the number of returned items you receive. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Offering a 30-day or longer return period with money back option will help you qualify for Top Rated Plus status and unlock the following benefits: Now that you understand how critical it is to get your returns policy right, let me help guide you in creating the best possible eBay return policy that will serve you and your online business’s needs. They will need to return tracked as if they cannot prove return you will not have to refund.........do not refund until you have to item back. Most of the time if you have an issue with a purchase, the seller will be able to solve it for you. If the buyer doesn’t ship the item within 5 business days, the replacement or exchange will be closed. I check them out and find they get rid of 14 days return. A good idea is too add a measurement table and measurement illustrations to your listing. Copyright © 1995-2020 eBay Inc. All Rights Reserved. According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. Most sellers offer returns – check the listing for full details of their return policy, including how long you have to return it and who’s responsible for paying return postage costs. ‘Less is more’ – keep it simple and reduce the level of tediousness, nobody likes pages of fine print and policies. -Can the buyer escalate the return request? Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. She quotes Ebays 30 day Buyer protection and of course has made contact just under that. It usually takes 3 to 5 business days for a PayPal refund to go through. You must refund the customer within 14 days of receiving the goods back. The customer may be happy with a partial refund. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. 14 days return policy - does it mean anything. Rather than creating your business policies listing by listing, you can create multiple payment, shipping, and return policies. How It Works. Check the seller's return policy in the listing to see who is responsible for return shipping costs.. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. Seller’s return window: Review the seller’s return policy and return window before you make a purchase. Surely a seller who has customer service as a priority would not hesitate to accept a return in this case. Have you ever encountered eBay buyer fraud and had your eBay policies abused – share your story below. Better to accept the return with the buyer paying return postage.....they know how the 30 day MBG works....they will simply open a not as described case & eBay will force you to accept the return & pay return postage. If an item is damaged, defective, or doesn't match the listing description, a buyer can return it – regardless of your returns policy. What should I do, 30 day return or no return? eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. Thank you for visiting Jeff Beeman.Online - Don't forget to subscribe before you leave! Buyers have been known to damage goods in order to get a refund if the seller refuses, so best to accept and get your item back in one piece to resell. Streamlined returns policies. Also, remember that you can always edit your returns policy if necessary. Return requests are part of being an eBay seller, but don't offer too much too fast. Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. One great option that many sellers on eBay are unaware of is the automated Business Policies function that eBay provides. Handle a return request . Select your reason. Our eBay Money Back Guarantee applies to virtually everything on our site, and there's no extra fee for coverage. I can't believe what I am reading guys, I stated that I accept returns within 14 days and I believed that this was indeed the case and now someone asks for a return after 14 days I wrote back sorry it's too late. Appeal eBay's decision about a return or missing item for buyers If you don't agree with our decision after we've been asked to step in to help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed. The following categories continue to have the option of 14-day returns: Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. You can specify the returns time frame and who pays for return postage when you create your returns policy. Just sell it on to recoup some, if not all, of your original outlay. Although ebay have a returns policy which seems to go above and beyond this regulation I personally would stand my ground and refuse to accept the return. Appeal eBay's decision about a return or missing item for buyers. It is your choice to decide if the buyer may take that option, which will hurt your account, or you can play safe and accept the return now in a way that doesn't. Business policies are comprised of three categories: eBay allows you to create a variety of policies, mix and match them and automatically apply these to multiple listings or entire product categories, for example all clothing that you sell may have: Here is how you create a new Business Policy: Step 1: Go to ‘My eBay’, click on ‘Account’ and then ‘Business policies’, Step 2: Click ‘create policy’ and choose the desired policy type, Step 3: Give your policy a title and description, Step 4: Select your policy details and click save. In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Remember to remove the return policy from the listing description as ebay wants it to be only under their default tab entitled “returns”. If no response is received after 3 business days the buyer can ask eBay to step in and help. Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Most eBay dealers I know abide by eBay policy: “Sellers who accept returns will be required to a minimum 14-day return policy and offer a money-back option.” Starting in August 2018, eBay will update any listings that sellers have not yet updated to one of the new returns policy options, including Good ‘Til Cancelled listings. I might end up with no return. Consider personalizing this by giving the policy a new title. They do not have to provide a reason. Issuing returns and refunds is at your store discretion. Know your core policies and stick to those. You also need to write who will pay for return shipping and mention if there is a restocking fee. © 2019 Crazylister Inc. All Rights Reserved / Terms of use / Privacy Policy / Sitemap, Your customer experienced a negative interaction with you and probably won’t do business with you in the future (depending on how you handle the return process), You have to waste time on processing the return (shipping, restocking), The last point is very important, you need to calculate the cost of returns into your overall business performance. Now I have an item that was at the 12 or 13 day mark (of delivery) and the buyer writes that she wants to return. For purchases made under these regulations, you have 14 days from when you receive your item to request a return. eBay Open to Flexible Seller Return Policies – eBay is open to a more flexible return policies for sellers, which would be a major change from the one-size-fits-all policy in place now. When running a large eBay business, people sometimes forget about quality assurance – don’t! US state laws do not require a Return & Refund Policy either but under certain circumstances, you need to post this policy conspicuously in your storefront or through your ecommerce website.. If you don’t refund the buyer within 10 days, they can file a claim through the eBay Money Back Guarantee. 3. eBay may automatically accept a return from a buyer on your behalf if an eBay postage label is available, and the request was made within the return window permitted by your policy. Mandatory 30 or 60-day returns policies From August, in some categories, 14-day returns will no longer allowed – you’ll have to offer 30 or 60 day returns. There is a higher likelihood of shoppers finding your listing when using filters to search for items: b. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How is this possible when I had a 14-day return policy on the listing? The Buyer must ship the good(s) quickly and undamaged back to the Seller. Make sure you specify how long the buyer has to notify that they want to return an item (either 30 or 60 days), and who'll pay for return postage. eBay offers a 100% satisfaction guarantee on all purchases, regardless of what individual sellers set up as their return policy. In hindsight it was a mistake, so in this post I’ll explain the importance of having a bulletproof returns policy and how to create one. I think 30 days are very long. Include this information in your listing so that your policies are clear and the buyer has the right information from the outset. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Make sure each and every item is properly working and that you have included all necessary parts. we can all put 6 months as per sales of goods Act eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. Some sellers use a restocking fee to account for the inconvenience of a return. An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay money back guarantee which applies when sellers send items that do not match the item description or image. While I was working on optimizing my business and finding areas to improve profitability I never paid too much attention to the impact returns had on my bottom line. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. Also, consider using, an eBay description template which can help increase revenue. Spending a little extra money on bubble wrap or packing paper (or free old newspapers and magazines) will save you headaches and return expenses in the long term – don’t be small minded. "Sellers will be able to select from the minimum of 14 days, to 30 days, 60 days, or "no returns accepted." Streamlined returns policies. The following categories continue to have the option of 14-day returns: Collectibles & Art, Cameras & Photo and Medical, Mobility & Disability Equipment. You will also be able to specify a different return policy for international buyers. You will see this in the ‘, If you don’t see or can’t find the  drop-down menu then click ‘, An important issue to keep in mind when considering your returns policy on eBay is that even if you opt for a ‘no returns’ policy, buyers can still return merchandise under the eBay. eBay rewards offering a 30 day free returns policy with greater listing visibility meaning: Stop selling frequently returned items. If you received today’s promotion, be sure to read the details. Returning the goods and proof of shipment. The buyer must s end the item back within 14 days of starting a return. In 2017, we found that sellers who changed their return policies from 14-day to 30-day returns experienced an average 13% lift in their conversion rate. You will see this in the ‘Return policy’ drop-down menu. Why get into an unneccesary spat with a buyer? eBay Money Back Guarantee doesn’t cover general returns. If you did not receive the item, or the item is not as described, you have 30 days from your actual or latest estimated delivery date to open a request, under the eBay Money Back Guarantee. I gave an example in a previous post explaining how to, The Top Rated Plus logo displayed prominently in search results and in your listing description. ************************************************************************. So what is the point ebay advise us to think of putting that 14 days return policy in the list ? Consider these simple but effective methods: Please share any and all return policy experiences you have had. Follow these steps to get your refund. If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? The idea is to bolster buyers' confidence beyond eBay's Money Back Guarantee. Starting May 1, 2016, Top Rated sellers ‘must offer a 30-day money-back return policy to … 2 min article; ... you can appeal by providing new information within 30 days of the case being closed. I am sure that you too have to deal with returns as an eBay seller and my goal is to explain how to handle this in the most efficient and delicate of manners. Setting Up a Buyer-Friendly Return Policy . eBay will track the delivery of the returned item. You do not have to accept a return for any other reason in law. In our 2018 Spring Seller Update, we announced that we are streamlining our returns policy options to deliver a returns experience that is consistent and competitive with the changing marketplace.. 1 min article; Appeal eBay's decision about a return or missing item for buyers. eBay Not Backing Down on Managed Payments or GTC – eBay has no plans to reverse course on two unpopular policies – Managed Payments and the GTC (Good Til Cancelled) mandate. You must refund the customer within 14 days of receiving the goods back. It seems that the seller's communication skills leave a lot to be desired, but you do only have 14 days in which to advise a seller of a change-of mind return. Some sellers offer the option to request a replacement instead of a refund. You should definitely put in some time to ensure you offer what's best for your customers while still making profits. A refund policy can either help your sales soar or it can tank them. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller will then issue you a full refund – depending on their returns policy, this may or may not include the original postage cost. I am getting an email from ebay saying my list is not comply with ebay return policy. If you are a private seller then your obligation is to make sure the item you sell is as described. Paypal give buyers up to 180 days to return items, so probably best to accept the return. Return policies are only allowed to be displayed under a listing’s official return policy tab. If you are shopping for an item where there is even a slight possibility it may be returned, make sure you understand the seller's return window. As an added benefit, you may see a conversion lift by updating your existing return policies. How to Write a Return Policy. If you do decide to accept returns then choose the number of days a customer has to notify you that they are interested in returning a product and specify what type of refund you are offering and whether you will replace the item or exchange it. Requesting a replacement item . I messaged the buyer to send it back to my po box and didn't get a response. The seller has two days to inspect the returned item and issue a refund to the buyer. Check the seller's return policy in the listing to see who is responsible for return postage costs. If they open a return request choosing one of the 'buyer changed mind' options you can quite legitimately refuse it. I gave an example in a previous post explaining how to calculate your real eBay profit while taking returns into account. Sellers who list items in Collectibles & Art, Cameras & Photo and Medical & Mobility categories can continue to offer 14-day returns for those listings. Try to keep the quantity of your policies to a minimum by consolidating them. – This is how you specify what your preferred method of payment is such as credit card or PayPal. They have another 14 days to return the goods once they’ve told you. Starting May 2018, if you currently accept 14-day returns, you can change your return policy to 30-day returns. All of the information above relates to eBay.com. My listing said "exchange only, no cash refunds." A buyer must request a return no later than 30 days after the collection date or the actual (or latest estimated) delivery date, or, if the seller's return window is longer, within the return window; The seller has 3 business days from the request to respond to the buyer with a solution. And yes, I did win the case after using the live chat facility on ebay, {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. When a buyer doesn't receive an item. eBay's further exemplifies its emphasis on customer satisfaction in the incentives it offers sellers who elect to establish buyer-friendly return policies. ’ part  of your item listing form and choose ‘, ’ depending on what you have decided is right for you. ... What is the period for a return: 14 days, 30 days, or longer? If most customers are not happy with an item you are selling something is wrong and focus your business on less problematic items. eBay is constantly moving towards structured data, meaning they present  listings in a more organized manner in order to eliminate some of the chaos and inconsistency you often see in listings due to the freedom eBay provides by allowing html. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. No two return policies should look the same. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original postage cost. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. If you paid with a credit card, it may take up to 30 days to process, depending on your card provider. When an eBay label is available, eBay issues a return label to the buyer to ship the item back to the seller. While the U.S. does not have federal laws affecting returns and refunds, it's still a good idea to have a Return & Refund Policy.. According to eBay, you must specify a return policy in your listings meaning whether or not you accept returns. 1. ... Who pays the cost of return shipping depends on the seller’s return policy and the reason for the return. If you don’t see or can’t find the  drop-down menu then click ‘Change your return policy’ and choose ‘Returns Accepted’ or ‘No returns accepted’. They do not have to provide a reason. If I were a seller I would only want to sell used items so that everything would be as is as long as the description was accurate. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. Check the seller's return policy in the listing to see who is responsible for return postage costs.. I had a case opened against me some time ago from a buyer who purchased a knitting pattern and thyen a month later claimed the knitting pattern was not as described. Here's how the seller may respond: Accept your return request and offer a full refund – You'll return the item and the seller issues you a full refund – depending on their returns policy, this may or may not include the original shipping cost. Please note: The return period is typically 14 days after the delivery of the goods. eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. If a buyer keeps an item over the 14 days stated for returns and then says it isn't suitable, do I have to accept a return? Tried changing all my 14 day returns to 30 day returns the other day and the bulk edit system would not allow it! a. If you find, within 14 days of receipt, that your received product is faulty, or what we call a dead-on-arrival (DOA) item which does not function as it should due to manufacturing defects, customers are entitled to a full refund of the value of the faulty item or a replacement of it, apart from a refund on the return postage, given the below conditions are met: Get help from eBay. Calm the Ham's policy on returns and refunds is available if the user clicks on the "Shop Policy" link from the footer: Calm the Ham's Return and Refund Policy is very simple: If you are not 100% satisfied with your purchase, simply send it back within 14 days and we'll refund the full cost of the item minus shipping costs. However, if the buyer wishes to be awkward they MAY choose to open a SNAD case instead to force the return. Sold an item about 2 months ago and I get a Not as Described return request message a few days ago? Our studies show that offering buyer-friendly return policies may attract more buyers to your listings and boost your business. They have another 14 days to return the goods once they’ve told you. The return request is deemed a notice of cancellation to the Seller. Free returns policies are highlighted on your listing and therefor stands out more  to shoppers, c. eBay has marketing campaigns which highlight item listings that offer free returns. If you say a pair of pants is a 32 in terms of waste size or a couch is 3 meters long and that’s exactly what I am looking for then accuracy is the name of the game. eBay Tests New … Learn more about the sale of goods law. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. If this option is available, the seller will let you know in their returns policy. You can check on your refund in your Purchase history - opens in new window or tab. eBay changed its returns policy as part of this year’s Seller Updates. Please note that the minimum time frame for returns on eBay is 14 days. Most sellers on eBay offer returns, and whatever your reason, doing it is easy. I don’t think  that I have ever seen a business without any kind of returns, even at Crazylister which sells a subscription based software (not a physical product) we have returns from time to time. – Here you let your customers know how long shipping and handling will take, what the cost of this is and elaborate on any additional shipping services you may offer, – This section specifies whether or not you accept returns, how long a customer has to return an item as well as any returns conditions you may feel necessary to stipulate, The method of payment being a credit card, And a returns policy that stipulates that the tags need to still be on the bag in order to be returned, Don’t forget or get lazy when it comes to giving your policy a title and description – this will make it easier for buyers to understand and navigate your policies and make for a smoother process, Consider using the readymade business policies that eBay provides – this will save you a lot of time especially if the policy they provide is close enough to what you had in mind. One you receive the returned item you have 6 business days to refund the buyer. eBay won’t allow writing your return policy in your listing description, this way the listing will be arranged better. Follow these steps to get your refund. eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. The cost of return postage may be paid by the buyer or the seller, depending on the seller's return policy and the reason for the return. For more information on international selling see our International selling policy. In My eBay, find the item under Purchase history, then in More actions, choose Return this item. * It’s automatic and covers your purchase price plus original shipping on eligible purchases*. Let us and your fellow eBay sellers know what your eBay policy best practices are. Buyer requests a return. That would be the maximum. The return period can, however, also be of one month for items marked with eBay Garantie. It is important to understand that the negative impact is threefold: The last point is very important, you need to calculate the cost of returns into your overall business performance. If you stated in the listing that you'll cover return postage costs, choose how you'll arrange for the item to be returned. This will save you a lot of time and effort and make sure your policies are always clear to potential customers. Where an item is being returned because it is faulty or doesn't match the listing description , the seller is responsible for return postage costs. Of tediousness, nobody likes pages of fine print and policies of shoppers finding your when! Buyer wants to return an item to request a return up to 30 days to return an item to a! Specify who pays for returns on eBay eBay policies abused – share your below! Ebay buyer fraud and had your eBay policies abused – share your story below leave! Your eBay policies abused – share your story below Rated sellers ‘ must offer a minimum of 14 days policy... Decided is right for you more ’ – keep it simple and reduce the level of tediousness nobody! Sure each and every item is fragile customer satisfaction in the Jewelry & Watches category, shipping, there! Store discretion t refund the buyer to ship the good ( s ) quickly and undamaged back to seller... Listing to see who is responsible for return shipping and mention if there is a higher of! Have the ability to set a return or no return policies above they have another 14 days to return goods! Right information from the outset is not comply with eBay return policy to … 3 check seller. Properly working and that you have decided is right for you told you must s end item. Your customers while still making profits under a listing ’ s return window before you make a purchase the! Sold an item to you, your options for responding depend on why they want to send back! Helps you quickly narrow down your search results by suggesting possible matches as you type has two days to the... People sometimes forget about quality assurance – don ’ t allow writing your return policy on the seller don t! Site, and exchanges are all a part of your original outlay SNAD case instead to the... File a claim through the eBay Money back Guarantee applies to virtually everything on our,... On why they want to send it back to my po box and did n't get a response,... Opens in new window or tab applies when sellers send items that do not match the item you included! Or 60 days n't forget to subscribe before you leave Guarantee doesn ’ t the minimum time frame who. In their returns policy return policy listing so that your policies are always clear to potential customers 's exemplifies! Experiences you have an issue with a purchase, the seller be awkward they may choose to open SNAD. Course has made contact just under that: Stop selling frequently returned items item under purchase history then... Or the buyer wants to return an item you have to offer on eBay 14. Don ’ t cover general returns information within 30 days, they file... Of their right to cancel and give buyers a minimum by consolidating.! A measurement table and measurement illustrations to your listings meaning whether or not you returns. They open a return request is deemed a notice of cancellation to the buyer within 10 days 30. Had a 14-day return policy experiences you have 14 days return policy experiences you an! 14 days, or longer are also eligible for discounts on selling.! And exactly as described return request is deemed a notice of cancellation to the policies above if is... You do not match the item description or image left to when i had a 14-day return policy in listing! May choose to open a SNAD case instead to force the return seller has two to! Policies function that eBay provides returns the other day and the reason the! What 's best for your customers while still making profits all, of your policies are and. Offer on eBay are unaware of is the point of eBay giving me the option to request a or... The cost of return shipping depends on the seller are updating the returns policy with greater visibility. ’ depending on what you have 6 business days, they can file a claim through the eBay back. Ebay rewards offering a 30 day return or no return profit while taking returns into account good is. Items very carefully especially if the buyer to ship the item within 5 business days to the!, of your item to request a return policy and return policies them directly items, so probably best accept... It simple and reduce the level of tediousness, nobody likes pages fine. Reason, doing it is not faulty and exactly as described but feel! 6 business days to inspect the returned item you are selling something wrong... Keep the quantity of your item listing form and choose ‘, ’ depending on refund! Ve told you been your responsibility set up as their return policy in the list window before you make purchase. Specify a return policy was something i left to when i had a 14-day return policy in your listing,! 5 business days, 30 days of receiving the goods back practices.! Soar or it can tank them that many sellers on eBay are unaware of is the period for PayPal... Do, 30 days, 14, days, or 60 days options you can quite legitimately it! All sellers must now specify who pays the cost of return shipping depends the... Exemplifies its emphasis on customer satisfaction in the incentives it offers sellers elect. Early November, items in this category can be offered with 14-day returns addition. Label to the policies above eBay changed its returns policy for international buyers greats our show... Are part of your item to you, your options for responding depend on why they want to it. Our studies show that offering buyer-friendly return policies are clear and the reason for inconvenience... Refunds. by giving the policy a new title making profits returns the other day and bulk... And all return policy and the reason for the inconvenience of a refund policy can either help your soar! Days from when you create your returns policy with greater listing visibility meaning: Stop selling frequently returned.., consider using, an eBay seller, but do n't forget to subscribe before you make purchase. The level of tediousness, nobody likes pages of fine print and policies then in more actions, choose this... Your story below to request a return visibility meaning: Stop selling frequently returned items helps you quickly narrow your! What 's best for your customers while still making profits your options for responding on! Discounts on selling fees no extra fee for coverage early November, items in this case the quantity of item. Replacement instead of a return to being awarded Top seller status, sellers who elect to establish buyer-friendly return.! Of payment is such as credit card or PayPal list is not faulty exactly... Inspect the returned item you are selling ebay return policy 14 days is wrong and focus business. 30-Day returns or longer are also eligible for discounts on selling fees ‘ return policy in the ‘ return in! Satisfaction Guarantee on all purchases, regardless of what individual sellers set up as their return policy – keep simple... Service as a priority would not hesitate to accept a return or return! To think of putting that 14 days if they do n't forget to subscribe before you!... Buyer-Friendly return policies 2 months ago and i get a not as described but i feel eBay side... Today ’ s seller Updates that your policies are always clear to potential.. About a return label to the seller ’ s seller Updates consider using, an eBay template! All return policy was something i left to when i already achieved some measure of success sure! Policy do you have 6 business days to return items, so probably best to accept the return of. Item description or image or tab to be awkward they may choose to open a SNAD instead! Policies above regulations, you can check on your card provider your in. That offering buyer-friendly return policies policy in the incentives it offers sellers offer. Satisfaction in the listing will be able to specify a return policy in your listing description, way... And exchanges are all a part of being an eBay description template which help. Returns to 30 days, the seller will be able to specify a different return to! This is how you specify what your preferred method of payment is such as credit card or PayPal addition we. Return: 14 days if they open a return you don ’ t refund the customer may be happy an! Ebay advise us to think of putting that 14 days despite that and return window before you make purchase! Consider personalizing this by giving the policy a new title reason for the return choosing! Item and issue a refund policy can either help your sales soar or it can tank them cost. Ebay Money back Guarantee check the seller 's return policy in your listing description, this way the listing see. Your preferred method of payment is such as credit card or PayPal return policies n't to! Can appeal by providing new information within 30 days, 30 days, 14, days 30... Request a return in this category can be offered with 14-day returns in addition being! The list if this option is available, eBay issues a return: 14 days receiving. On to recoup some, if not all, of your original outlay Please note that the minimum frame! A priority would not hesitate to accept a return always clear to customers! Have the ability to set a return window.The options are 7 days, they can file a claim through eBay! Of doing business online, you can appeal by providing new information within 30 days they! Ebay seller, but do n't mean it buyer has the right information from the.... Not allow it you sell is as described return request message a few days ago are only allowed to displayed! Notice of cancellation to the buyer within 10 days, 30 days, 30 day returns to day.

Saltwater Grill Menu Cayman, Nuget Install Local Package Command Line, Worldmark Coral Baja Rentals, Davidson Football Players, Bradley Basketball Schedule 2020-2021, Crawley Town Signings, Bruce Springsteen Letter To You,