This could include the front porch, side door, back porch, or garage area. Shipments that don't require a signature can be left in a safe place at the driver's discretion. I'd suggest that you call eBay for assistance in filing an INR case for the package, referencing the messages from the seller who acknowledges that you did not receive the package and how he wants an extra hundred dollars to deliver the item you've already paid for. - denied insurance claims I did call UPS and USPS they can't assure where is my package. Share your stories, and we'll collectively try to help you. Just want to get your opinion on what to do next or have you experienced this before and what did you do. Currently on hold with USPS (20 minutes and counting) because my $350 package says it was “delivered in/ at mailbox” at 8:52am this morning. Right now, I still don't know if USPS will pay and will pay the whole amount ($199 + shipping). I spent an hour on hold on the phone on Saturday and gave up, so I'm thinking of going to the post office in my ZIP code and asking them to help. Press question mark to learn the rest of the keyboard shortcuts. Nothing “at” the mailbox either. I paid a $28 item on ebay on Jul 23, 2013 and it says the estimate date in on Jul 27, 2013. Chances are it got pitched to the wrong carrier and your carrier had already left since parcels are the last thing loaded. Good question and I'm so excited to answer. As a reminder, this subreddit is not an extension of official USPS customer service therefore inquiries by customers may be removed by mods if a question is answered by the FAQ or the post is in violation of Rule 6. If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. waiting menschen an. I still had to file a loss claim, but at least they were able to help me confirm that it was, in fact, lost. I bought an item on ebay about a week and a half ago and got a tracking number for the item. Turns out it was in the parcel locker and there was no key in my mailbox. They'll likely have you file and immediately close the case in your favor, but do have on hand when you call the phone number for your local post office that you can offer them. On most occasions it’s just the fact that either the buyer doesn’t know of the existence of the “parcel locker” and/or the mail carrier has failed to provide the key. I live in an apartment complex and so we have a "cluster box" where each apartment has their own key to a big mail receptacle. - horrible customer service Seller says call USPS local PO. Cookies help us deliver our Services. AGAIN, USPS tracking says parcel was delivered, but I didn't get it. I tried the toll free number and waited for almost 45 minutes before I hang up. Nearly 100% of the time, your package arrives and gets sorted after midnight on the day it is delivered. You'll probably have to search around a little for it, or get it from your local post office. Press question mark to learn the rest of the keyboard shortcuts. When you schedule a USPS Pickup, SCAN Forms allow your mail carrier to quickly scan all of your orders at once and start loading packages into their delivery vehicle faster. All employees on this sub are here of their own volition to talk to and interact with other employees and customers. Although this matter is unlikely to happen, get yourself prepared about things to do when the delivery is confirmed, yet you get nothing will help you in many ways to stay in control. Seller says call USPS local PO. I live in an apartment complex that has lockers for packages. For future reference, you could have contacted the post office right after it was scanned refused to pick it up before it was returned back to the sender. Emailed seller stating that USPS says package delivered but package wasn't there. Seller is now proposing to send another package but we'll split the cost (Package cost is $199) so I am dishing out $100 and then they'll file a claim to USPS. What's the best way to get this sorted out? I can't refused a package that I never seen/received. – No matter what the reason, it really is frustrating when you figure out that UPS says delivered but no package amazon that is delivered. A neighbor had it - it was delivered to the wrong address. Called local PO following Monday (April 9) and was told that they'll inform the mail carrier about the missing package. Let the seller handle those questions and get the money back from eBay. I tried to report it to amazon but there is no way I could find to report it. Usps says delivered in mailbox but no package reddit. Good luck. We have a group of mailboxes for the street. Item shipped with tracking number: 9405511899223114624486 USPS tracking initially state that package was Delivered,In/At Mailbox on Saturday, April 8th @ 3PM. The thing is the mail carrier wasn't sure if she puts in the correct mail box compartment. Contacted USPS, they said it was delivered not insured can't help. The seller's offer to sell you another one for half price is, umm, generous? The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Call the local post office and tell them you want to know the exact GPS location of where it was scanned. Ask the seller to talk to the USPS local PO and the following day, the USPS tracking says "Refused" and package is being sent back to the seller. The phone number I have is local to the Dallas area, so I'm assuming your local region will have its own office. USPS tracking for ebay item says delivered, but I haven't received anything? Updated Delivery Day: Your item was delivered in or at the mailbox at 3:12 pm on May 26, 2017 in LOS ANGELES, CA 90005. Check mailbox around 5PM and package wasn't there. My recommendation would be to call the USPS Consumer Affairs Office. For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. I got a notification that it was delivered on porch - but nothing, and the security camera confirmed no one came to the porch. The package was sent from OH to MI by first class mail with a tracking number. So i filed a case on the seller on Jul 29, 2013. All it does is verify that the package makes it to the right zip code. I filed a claim with the official USPS customer service, which accomplished nothing. Check t g e tracking closer to make sure it wasn't delivered to an office enroute. I live in an apartment complex and so we have a "cluster box" where each apartment has their own key to a big mail receptacle. Plenty of people find that even though USPS tracking says delivered but no package was found in their mailbox it’s only because the package itself was left at another doorstep, in the bushes, or set somewhere that they weren’t expecting. Neighbor says they never received any package. Looks like you're using new Reddit on an old browser. She said she probably put on the other mailbox above ours so she volunteered to go to my neighbor and check If they receive any package with my name on it. More posts from the usps_complaints community. A lot of people have their share of bad experiences with the USPS. So i waited until Monday since Sunday is a day off, but still no package! The seller has wiped his hands of the issue, since he shipped it, and the post office says they delivered it. This happened to me today. Emailed seller stating that USPS says package delivered but package wasn't there. About the only way to protect against that is to have everything shipped with signature confirmation. We shipped out an item via USPS Priority Mail and the tracking showed delivered within 2 days (Shipped out Jan 5th and delivered on Jan 7th). USPS says package delivered, but no package? calling to talk to a supervisor that will play hot potato (the last time this happened the carrier admitted he had not delivered a package for the day in quetion. Someone at the PO changed it from delivered to refused; it doesn't matter where the delivery attempt was anymore. On the tracking page, there is no option to report an item wasn't received. Thanks! It is the seller's responsibility to ensure the package is delivered. October 27, 2020 Leave a comment. Maybe it will arrive tomorrow? On Wednesday, I was able to actually talk to the mail carrier who deliver mail on our neighborhood and she did remember putting a package (Priority Mail Envelop) on a mailbox but she couldn't guarantee that it was my mailbox. They were somewhat helpful last month when I tried to report a missing package. usps says delivered in mailbox but no package 2020. I was at a loss but then the next day they said the item had just arrived. The mail customer then has to spend time going back to the p.o. Later that day, I was able to talk to that neighbor and ask about the missing package. Learn how to find lost mail, file claims, and request refunds. Finally they said they couldn't find it. If your driver completed the delivery, then the package's tracking status or a delivery notice (a UPS InfoNotice ®) should indicate where your driver left the package. July 27, 2013 SEATTLE, WA Delivered . Indian Customs contact information and services description. In the app it says it was delivered on last Saturday but I checked everywhere right after getting the notification it wasn't at the mail box. The mail carrier retrieved it for me. I'm sorry I didn't mention this but I didn't buy the item at eBay. A package can end up not being delivered on that run or could end up delivered to the wrong address. - lost packages Once I sent someone a package and they said they saw it on tracking as having been delivered. I am also contemplating on disputing the charge to my bank and buy the item locally. I DID receive two other items on the same day, that I bought from other ebay sellers. The fact that it says "Delivered in mailbox" makes me think that the mailperson put it in the wrong mailbox, since normally the tracking is very specific as to whether it was put in the mailbox, in the parcel locker, or at my front door. The most I could do was to start a return saying item was missing or defective, but I would have nothing to return No way this package would fit in our mailbox. Not sure how USPS had marked an item prematurely delivered. If you live in an older neighborhood with existing boxes by your front door then yes, we will happily deliver to your door. Yep, technically paying $300 for a $200 item and hoping that I get a half of the claim amount once USPS approved and pay for the insurance. Usps Awaiting Item Reddit. This subreddit is not affiliated with or endorsed by the United States Postal Service. This scan indicates that a Postal Service employee has accepted the item at a Post Office and/or that the carrier has picked up the item at a customer's residence/business. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. The mailman puts the package in a locker, and then puts the key in your mailbox. Yeah, the USPS standard delivery confirmation is pretty much worthless. They say it may take them 4-5 weeks to get the refund (assuming USPS pays for it). - long wait times I even waited for a mail lady, went to the mail lady and had her open up all mailboxes. Sorry for the long story. How does a buyer report that a amazon package was delivered to wrong address? There can be no tracking update while mail is in a container or moving in a vehicle. Usps says delivered in mailbox but no package reddit Usps says delivered in mailbox but no package reddit. Once they get the refund, we'll split it and apply the credit to my bank. When I checked the mailbox, the package wasn't in there. Looking forward to at least here from this end. I got a very bad experience with Best Buy because there is no proper method to file a case like this to them. So you'll pay $300 for a $200 item? I ordered a package and it delivered by amazon and shows a piicture of the package but it is on the wrong porch not mine. I checked my doorstep and mailbox but no package? July 27, 2013 SEATTLE, WA OUT FOR DELIVERY. New comments cannot be posted and votes cannot be cast. Provided the carrier actually scanned it at the moment they dropped it off and not earlier or while they were heading to the box, they can tell you the exact coordinates/address of where it was delivered. Small chance that is what happened to you? Then on the 18th, the tracking shows the parcel was out for delivery at about 8am. AGAIN, USPS tracking says parcel was delivered, but I didn't get it. Two days ago, my Hometown gift was marked as delivered at my mailbox, but it wasn't there. By using our Services or clicking I agree, you agree to our use of cookies. Check mailbox around 5PM and package wasn't there. I bought something off eBay and the tracking said "Delivered in/at mailbox" but there's nothing in my mailbox. I don't recommend doing this in this case. Usps The Item Is Currently In Transit To The Destination Reddit. I tried, and failed, to find a way to report this to the USPS. Mistakes happen; when it became clear that the package was not delivered, the seller should have either re-shipped or refunded, it is not the buyer's problem nor concern how the seller handles details with their shipping company as to claims. Seller says they cannot claim insurance if USPS tracking says delivered. Our mail usually comes around noon so hopefully “delivered” means it’s on the truck. If they did deliver it to the wrong mailbox, I have no faith in my apartment neighbors to give it to me :(. What happens if tracking says delivered but there's no package in my mailbox? If an item is marked delivered, and you have not received it, you will need to call. Tracking data is mostly collected by sorting machines. Item shipped with tracking number: 9405511899223114624486 USPS tracking initially state that package was Delivered,In/At Mailbox on Saturday, April 8th @ 3PM. But I checked my mailbox at 11:30am, 1pm, 2pm, nothing there. The USPS tracking info says it was delivered, but I never got it. Usps says delivered … (Neighbor house is a rental and different tenants have been in and out of that rental so can't actually call them "neighbors") Unfortunately, nobody was there so mail carrier said she'll leave a note to their mailbox about the missing package. I did that and the person I talked to from the PO was able to pinpoint the location. It’s always a good idea to check no matter what. I was home all day. Press J to jump to the feed. When I checked on usps online it says "PRE-SHIPMENT INFO SENT TO USPS, USPS AWAITING ITEM". - damaged goods The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. But they obviously did not deliver it TO ME. Oct 18, 2013 10:33:18 PM. When UPS Says Delivered But No Package Amazon, What Should You Do? I filed a claim with the official USPS customer service, which accomplished nothing. You've certainly gone above and beyond to see to it that it happens. So, your mailman could have delivered it to anyone on their route and it would show it as being delivered to you. I did call the local PO but got a busy signal. What they gonna do fire me. I bought something off eBay and the tracking said "Delivered in/at mailbox" but there's nothing in my mailbox. In my Informed Digest account, it allows you to report missing mail, but apparently not packages. 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