The idea is to bolster buyers' confidence beyond eBay's Money … In addition to being awarded Top Seller status, sellers who offer 30-day returns or longer are also eligible for discounts on selling fees. Signature confirmation policy. Creating an eBay returns policy . Here's how returns that qualify for auto-acceptance will be processed: Changes to your return rules will automatically apply to all future return requests, but won't apply to returns already in progress. To add Return Merchandise Authorization (RMA) numbers, click the RMA box that appears in your return preferences. *UPS Pulse of the Online Shopper Survey, 2016. Here’s a closer look at the reasons buyers can give for a return, and who’s responsible for return costs: If you’re responsible for the cost of the shipping label, and your preferences are set to automate any portion of the return process, including offering a replacement, a PayPal label will automatically be sent to the buyer for return shipping. Reach more buyers and get return protection. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. Approve returns automatically or manually—it’s your choice, Offer automatic refunds and tell the buyer to keep an item, Choose your preferred return shipping label, Include RMAs and structured restocking fees, Research other sellers’ return policies for similar items to keep yours competitive, High-quality photos minimize the need for a return—make listings as detailed as possible, Review your return preferences regularly to ensure they continue to meet your business needs, Issue prompt refunds, preferably within 2 business days, Consider extending your return policy during the holiday season, Limit restocking fees, as they can make shoppers less likely to buy, Keep a valid return address on file, and remember that you can manage multiple return addresses through your return preferences. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Its like saying a buyer can wear a pair of shoes or try a garment say for an occasion and then they can return back to you without any problem as they have used it for its purpose. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay to step in and help. Regardless of your return policy, in these cases, you are required to work with your buyer to find a suitable resolution. You can choose to offer one of the following return policies: No returns; 30-day buyer-paid returns; 30-day free returns; 60-day buyer-paid returns; 60-day free returns; Some product categories have unique retail standards where you’ll be able to offer variations on the returns policy options. If you've changed your mind and want to return it, you can ask the seller if they'll accept a return. When the buyer prints your label, it will include your RMA number. When you receive a return request, you’ll be prompted to add your RMA number when you create a return shipping label. eBay Not Backing Down on Managed Payments or GTC – eBay has no plans to reverse course on two unpopular policies – Managed Payments and the GTC (Good Til Cancelled) mandate. The item was purchased on eBay.com.au, and your eBay.com.au account must be active at the time of using the eBay return label service (not suspended nor made inactive by eBay). 4 min article. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under eBay Money Back Guarantee. Something went wrong. Check the status of your return or missing item request. You can offer 14-day returns in the following categories: Seller’s return window: Review the seller’s return policy and return window before you make a purchase. View cart for details. Starting in early November, items in this category can be offered with 14-day returns in addition to the policies above. Sellers will only receive a returns-related defect if eBay has to help resolve a returns issue, and the resolution is in favor of the buyer. Because the buyer says item is not as described, you have to send him a prepaid shipping label, and be sure to instruct the buyer on safe packaging for the lens. Download now. eBay Gives Buyers Extended Time to Prove They’ve Shipped Returns eBay is pressuring sellers to send buyers eBay-generated return labels. At the other end are career criminals systematically making money from the generous returns policies of Amazon and eBay. Accept some returns automatically, while continuing to process others manually, Refund the buyer automatically and allow them to keep the item, if the return postage cost is higher than the item's cost, Provide different return addresses for different items, The request meets the time frame of your listing's return policy and is raised within your returns window, The return is domestic and will be posted back to an address in the UK. For example, if you always accept returns and offer refunds on clothing items that don’t fit, you can now choose to approve those specific requests and send the buyer a return label by creating a basic rule. If the buyer's paying return postage, you just need to accept the return request, then wait to receive the item back. This tells eBay that you need to include an RMA on your return shipping labels. If you've changed your mind and want to send it back, you can ask the seller … that apply, depend on which eBay site the buyer was logged into when they bought the item. With eBay returns, you can: Our return process gives buyers and sellers a consistent way to return items. If eBay is asked to step in and help on the eBay Money Back Guarantee case and finds the seller responsible, it will be counted both as a transaction defect and as a case closed without seller resolution, and may affect your seller level. At one end of the scale is “wardrobing”, where clothes are bought to wear once and then returned for a refund. You will see this in the ‘ Return policy ’ drop-down menu. 5 … Automatic returns acceptance process. Establishing a clear return policy can give buyers peace of mind & help businesses better manage customer concerns. In cases where the item they’ve received is the wrong one or doesn’t match the description, doesn’t seem authentic, or is damaged or missing parts, the seller is responsible for return postage costs. When you receive a return request, you’ll be prompted to add your RMA … Create a list of items the rule applies to. Buyers who return an item can still leave feedback and detailed seller ratings. Remember that even if you choose not to offer returns, under eBay Money Back Guarantee, the buyer can still return an item if it doesn't match the listing. Once you start a return, the seller has 3 … After 8 days have lapsed, the return will be automatically accepted and a label will be provided to the buyer on your behalf. In some situations, a return label won't be available and we'll ask that you and the buyer make alternative postage arrangements. Whatever you decide your policy is, it needs to be clearly specified in your listings. Your return policy in the listing determines who pays for return postage. If you receive the return damaged, missing parts or not as you shipped this becomes another nightmare for sellers. If you do decide to accept a return that you think is fraudulent, on Amazon you can charge a restocking fee of up to 50% for items that are damaged. Forty-five percent of buyers who return an item will come back to make a new purchase,* so providing great customer service is a best practice. Buy an eBay return label eBay's goal is for customers to be completely satisfied with their purchases and return to the site to purchase more items in the future. The buyer’s reason for returning an item will no longer count as a defect as long as you successfully resolve a return request with the buyer without asking eBay for help. Once you receive the item back, inspect it and issue a refund to the buyer. We encourage you to update your listings to your preferred returns policy options now before we automatically update them for you. Show the world you’re up and running on eBay. If you stated you offer free returns, you'll have to pay. We’ll do what we can to resolve the issue based on the information provided, including any photos of the item, and the buyer’s purchase history. Misuse of returns or the eBay Money Back Guarantee If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. We recommend that you begin changing your returns policies now. Unfortunately for sellers, the rules of eBay say that if you sell something, the exact rules (and the language!) Drive traffic to your ebay listings and increase your earnings. If a buyer believes that their item is Significantly Not As Described—or SNAD—the request will fall under the eBay Money Back Guarantee process. Return an item for a refund. 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