I refused delivery. Can you please email [email protected] with your order info? They then said they would not "do this" and said they were leaving. Your experience can help others make better choices. Truly disgusting!!! See reviews below to learn more or submit your own review. Enjoy reading our tips and recommendations. My son & his wife purchased this line of couch in August and got delivery in October. Have the workers were mask since the men that were here this morning refused to do so. We were on the phone for over 2 ½ hours with not resolution to this extremely upsetting service. We paid for delivery charges. I have never seen such poor customer service. - Tiffany. 3. It's been a week with no call from the store. I paid a cash deposit of over $300 while my credit went through - I had frozen my credit and needed to release it. BBB accredited since 10/1/1991. We selected the couch, which is in good condition to resale, however I feel was close to retail price brand new. I was informed my bed would be delivered on 12/8/20. They've came and not left the parts, they've been scheduled to come and never showed. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Went back to the store and they would not make good on it. We have now bought our living room, dining room, barstools, and bedroom from them. On the day of delivery I called to check on the delivery time. 42 Rooms To Go Kids Reviews and Complaints @ Pissed Consumer Rooms To Go is dedicated to providing our customers a better way to shop through innovation, fast delivery, first-rate service, honesty and integrity. Within 6 months, it was falling apart internally - took a month for technician to come out. Be the first one to find this review helpful. It’s just not worth the risk ever again. I am reasonable, ethical and honest. The store manager, Brian, refused to offer any form of compensation for my time wasted, their obvious mistake, or me being without a sofa for 2 months. The first time my husband and I bought a dining room, I got a broken chair, the wrong bench, and some other defects, then we bought a bedroom set, the chest came with a broken leg, the dresser and part of the bed scratched, they really don't have quality, they last a lot to do the deliveries and if you have to change something you have to wait almost a month to change it, the worst experience, I do not recommend them at all. We definitely need more information on this. Felt I lost trust in Room To Go. 597 Rooms To Go reviews. We would be happy to look into that for you! They messed up on an order I placed which had a month long wait for delivery. A free inside look at company reviews and salaries posted anonymously by employees. This contradicts what rooms to go is promoting on their website. We are deeply disappointed to hear this! Join the 77 people who’ve already reviewed Rooms To Go. After waiting on the phone line for an hour and 15 mins I was told the order was never put on the delivery schedule. Sep 24, 2018 Valerie p of Fort Worth, TX. #4 Rooms To Go Kids. They have very poor quality and zero customer service. Many of La-Z-Boy’s complaints are due to coordinating delivery times. We DO NOT remove reports. It was not complete due to lacking parts. See BBB rating, reviews, complaints, request a quote & more. Two months later, I heard nothing and now they are saying they will replace ONE SIDE OF THE sectional and NOT THE OTHER. Before this delivery I called to insure everything would be in this delivery and was told it would be. 75 complaints against Rooms To Go (Headquarters) closed in last 3 years. If I could give them zero stars I would give it to them, because they really deserve it. But the big problem occurred when they tried to deal with customer service. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. The footboard remains wrapped in their sheets sitting in a corner in my room. Some people had furniture that was not delivered on time. I have called, email, chatted numerous times with no response from them. They have a 3rd party delivery service which was surprisingly fast. Also, the back cousins are under filled. On 12/10/2020 I bought a living room set. 1/3/2021. Totally unacceptable! As long as the mattress you are replacing is not heavily soiled, we are able to remove it at no additional charge.' Took months for it to arrive. The website says 'We do not offer removal of existing furniture items, however, we do offer mattress removal with the purchase of a new mattress. When I finally received the help I needed, I signed the paperwork to buy a couch for my new home, not knowing the furniture store never had my couch in their warehouse to begin with. Just wanted to recognize your salesperson named Araceli **. One such item was a console. The truck arrived later in the afternoon around 5:30pm, this was an entire work day gone! We caught your other posts and have responded. They do try to help as much as possible. Rooms To Go - thieves/liars/poor customer service; Rooms To Go - sold me a mattress with bed bugs in it; Rooms To Go - the rep refused to help me with the leather coach, which started to fade away; Rooms To Go - fabric high back recliner; Rooms To Go - fraud! From the moment I entered the store and was greeted by her, she continuously exhibited a high degree of professionalism. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. I call to make sure that the delivery was going to be on Dec. 9. Our mattress had stain on it but was not heavily soiled. 9 reviews for Rooms To Go, 1.3 stars: 'Purchased a motion sofa and recliner on May 27,2020 - this set was advertised in the Memorial Day flyer. For more information about reviews on ConsumerAffairs.com please visit our When they arrived the second time, they brought the headboard, dresser and mirror and one night stand. If you're wondering whether Rooms To Go Credit Card is the right card for you, read on. Rooms To Go - Delivery to wrong address. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. No matter how wrong they are with the defective state of the furniture, RTG will NOT accept it back for a full refund. Deemed it was defective spring assembly. the couch is ripping at the seams across the top and has stains all over the couch. We hope to hear from you soon. did not undetsnad 48 hiur return policy. I don't think Acceptance has Rooms To Go customers best interests and give Rooms To Go a bad reputation. This does not say a lot for this couch manufacturer or the company selling it. The reason I rate them a 4 is because the 3rd party in store credit card had a huge interest rate which doubled in price for the used furniture that was overpriced. mattress is so bad that we slip down off non firm sides. The pros: Collections that fit most outdoor spaces. Shop online with confidence at Rooms To Go, America's #1 independent furniture retailer. Rooms To Go Kids ranks 429 of 1474 in Furniture and Decor category. We made this purchase as a last minute decision. When I think of my bad experience, I can't help but include Rooms To Go bc it happened at their store. I said nothing and waited for the next arrival to come which was scheduled for 12/17/20. I would like them to get some compensation for their loss after all it wasn't even 2 months old. So we refused the delivery and still have the console with broken door. He does not rest till we are smiling. This company makes JUNK and does not stand by their product. Use this comments board to leave complaints and reviews about Rooms To Go. All rights reserved. Sign up to receive our free weekly newsletter. 503 reviews ; 337 reviews ; 157 reviews ; 27 reviews ; 26 reviews ; Rooms To Go reviews . We hope to hear from you soon! Hiding negative complaints is only a Band-Aid. Read Schultzie6626's review of the Rooms To Go - www.roomstogo.com, 6 of 40 Rooms To Go - www.roomstogo.com reviews, & compare with other Online Home Furnishing Shops at Review … The door of the console was broken so we asked for replacement. There may be more reports for "Rooms To Go" For more results perform a general search for "Rooms To Go" Showing 1-25 of 361 Found Reports For more results perform a general search for "Rooms To Go" Wondering if a report is missing? Don't Buy the Bond( Fabric/Leather … Do not shop there. I was told they would call me back. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Rooms To Go Customer Service. Today, I received a call from the delivery service of room to go.. at 6:28AM. We hope to hear from you soon! I will NEVER purchase from Rooms to Go again, poor customer service. It is so flat now that I have regular chiropractor visits. We’ll start sending you the news you need delivered straight to you. You can find contact details for Rooms To Go above. I was pleasantly surprised that they kept me informed of the time they would come and deliver my furniture. The seat pad was defective from the factory. At about 7:15 a delivery team came to our home without calling first. A year for a repair on your sofa? Return today, install the mirror and bring the two night stands that are outside in the home. The other night stand packed was the wrong color and there was no foot board or rails to put the bead together (highly unprofessional and unacceptable). “Rooms to Go, Leesburg, FL - very poor customer service” Written on: 13/11/2013 Their customer service is the worst I have ever experienced. Unsubscribe at any time. now they say I have a warranty for stains. She was able To direct me to the merchandise I was seeking, explained all options available and proceeded to write up my order with amazing efficiency. Completely worry free experience for us. Took a month for them to send technician then called the day before and said there was no technician to send and said we could get it replaced - in TWO MONTHS. They were rude from the moment they arrived. I have never heard of such poor service. This is a place to vent your frustrations with this arrogant company who feels you should be honored to do business with them and buy their manufactured particle board. The tech is always pleasant, but there is nothing he can do. 1. Initial Rooms To Go complaints should be directed to their team directly. EVERY TIME I call, it is over an hour wait. On 12/26 furniture was delivered and delivery men would not move furniture. We were shopping for a couch at the Rooms to GO Outlet. Consumers love to do business with someone that can admit mistakes and state how they made improvements. After... Fast & efficient, this company is head above their competitors when it comes down to taking care of their customers! he has 3 terminal illnesses and went stfaight to hospotal within a few days They had no replacement as item was discontinued. Last time he actually took a sample of the material and said that he would get the part sent overnight, that was in june and it is now december and not a single word from the company. We bought the furniture 2 years ago with 3year warranty. They have a great way of communicating when the furniture will arrive. Every time they tell me someone will call but nobody reaches out. I have had 3 experiences trying to buy dining room furniture - all poor customer service. We value your privacy. I've had 3 people since come to "investigate". On Dec. 8. ConsumerAffairs is not a government agency. In short, I’ll state the facts. - Tiffany. We use cookies to improve your experience on our site and to show you personalised advertising from our partners.By using this website you agree to our Cookies Policy. It has been a year so far and no end in sight, for a simple seat pad. A few months later, my bum touched the springs. I feel I should get full refund. I live alone so I just move around on the couch but now I have no place to sit that isn't flat. 621 Rooms To Go reviews. We’re sorry to hear this. Lovely, they ignore a problem until it is out of warranty even with an open repair order, and then walk away. When bringing the dresser in they slammed the door on a gun case and when told to be careful became very rude. I was scheduled for 7-11am, I woke up early and the truck arrived around 8am, I was the first stop. Thank you, you have successfully subscribed to our newsletter! When I tell you looking at these pictures, and reviews on here, I am pissed to the third degree. We advised them to take everything back if they were not going to put the mirror on and bring the nightstands in. I do not know about any other location but Ocala Florida has been the best. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. It won't be long and the springs will break from sitting directly on them. Rooms To Go should of been my first pick to buy furniture from the start. Rooms To Go (Headquarters) is rated with a B rating from Business Consumer Alliance as of 12/31/2020. Original review: Nov. 20, 2020. This sectional was advertised... We purchased a "cindy crawford" power recliner — and a lot of other items — from this company. It's still wrong. They driver was nasty and unpleasant, rude impolite... We waited more than a month for this delivery. we had another mattress from JCP that was NOT orpthoapedic for firm. Consumers want to see how a business took care of business. We offer a comfortable, friendly work environment and tremendous growth opportunities. I put this on my credit card and have filed dispute with them on room to go. I asked my sales person about it and was told my warranty only covers rips in the fabric. Still no call to reschedule. even though its clearly defective. Since is a gated community (they have rule).. Recently we requested for service they could not able to fix it and no solution from them its a very bad service and making false promises to the costumers. 2,319 complaints closed in last 3 years. 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